Rachel Kaphing
Self Employed
Ham Lake,MN
21
years of professional experience
Results-oriented professional with a proven track record in establishing and maintaining organizational systems, optimizing daily routines, and coordinating schedules. Exceptional problem-solving, multi-tasking, and communication skills. Experienced in crisis response strategies and providing education and support to clients. Able to work independently, meet deadlines, and interpret and explain policies and procedures effectively.
Work History
Home Maker
5 Months- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
Stay At Home Mom
16 Years 11 Months- Establish and maintain organizational systems, exceptional time management, and optimizing daily routines.
- Coordinate sporting events, family schedules, and ensuring seamless management of appointments and activities.
- Great problem-solving, multi-tasking, and communication skills.
Relief Staff Advocate (Volunteer)
1 Year 3 Months- Crisis hotline calls that were challenging, emergencies, and dealt with unexpected situations while under pressure that were in a fast-paced environment.
- Gathered data in compliance with grant reporting.
- Educating the community professionals about domestic and sexual assault services.
- Helping the clients do intakes and being supportive within their needs while at the shelter.
- Received my 50 hour domestic & sexual violence advocate training certificate.
- Managed time by effectively prioritizing urgent tasks.
- Demonstrated flexibility by taking on additional roles as needed to meet the needs of the organization.
- Assisted coworkers in completing tasks promptly and effectively.
Legal Advocate Intern
3 Months- Provided education about domestic violence to the community, helped with safe housing/emergency shelter, and exceptional case management as well as safety planning.
- Supported clients with the court room process, helped with intakes, police reports, and assisted with orders of protections.
- Advised clients on their rights under applicable state and federal laws.
- Maintained client confidentiality while providing quality service throughout the representation process.
Caterer/Cashier
2 Years 2 Months- Customer service, great attention to detail, problem-solving, and running the cash registers.
- Experience in event management, food preparation, and food safety and practices.
- Inventory management and ordering, adaptability, and self-motivation and also great teamwork.
- Adapted quickly in fast-paced environments while managing multiple tasks at once.
Customer Service/Cashier
2 Years 1 Month- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
Education
Bachelor of Science - Human Services
Skills
Friendly and respectful
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Punctual and reliable
Multitasking
Reliability
Excellent communication
Organizational skills
Decision-making
Professionalism
EXPERIENCE
Alexandra House, Relief Staff Advocate (Volunteer), Blaine, MN, 2019-01, 2020-04, Crisis hotline calls that were challenging, emergencies, and dealt with unexpected situations while under pressure that were in a fast-paced environment., Gathered data in compliance with grant reporting., Educating the community professionals about domestic and sexual assault services., Helping the clients do intakes and being supportive within their needs while at the shelter., Received my 50 hour domestic & sexual violence advocate training certificate., Managed time by effectively prioritizing urgent tasks., Demonstrated flexibility by taking on additional roles as needed to meet the needs of the organization., Assisted coworkers in completing tasks promptly and effectively.
Timeline
Home Maker
Accurate Home Care
03.2026 - CurrentRead More
Relief Staff Advocate (Volunteer)
Alexandra House
01.2019 - 04.2020Read More
Legal Advocate Intern
The Refuge Network
09.2014 - 12.2014Read More
Stay At Home Mom
Self Employed
09.2009 - CurrentRead More
Caterer/Cashier
Hoffman Engineering
10.2006 - 12.2008Read More
Customer Service/Cashier
Kohl's
07.2005 - 08.2007Read More
Rasmussen College
Bachelor of Science from Human Services
Read More