Rachel Kaumatule
Hillsboro,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable and successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE MANAGER
D-Rocc's Services LLC
01.2023 - Current
- Skilled in schedule management and policy modification, I excel in organization and multitasking
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Demonstrated ability to elevate operational efficiency and team performance, mastering both hard skills like recordkeeping and soft skills in communication.
FRONT OFFICE AGENT
The Laylow Autograph Collection Hotel and Resorts
03.2017 - 01.2020
- Greeted and checked in guests, providing excellent customer service
- Answered incoming calls professionally in accordance with established guidelines
- PBX Operator, answered incoming calls and guided guests to the proper department
- Answering hotel questions
- Upselling room reservations and/or creating new reservations
- Handled confidential information responsibly according to company policies
- Developed an extensive knowledge of hotel products, services and pricing structures
- Updated guest profiles in the computer system regularly
- Managed cash transactions effectively while balancing the front desk drawer on a daily basis.
FRONT OFFICE AGENT
Aqua Hotels and Resorts
02.2012 - 03.2017
- Assisted with guest inquiries and requests, responding promptly and accurately to all queries
- Performed daily opening and closing procedures for the Front Desk area
- Greeted and checked in guests, providing excellent customer service
- Assisted with guest inquiries and requests, responding promptly and accurately to all queries
- Updated guest profiles in the computer system regularly
- Collaborated with other departments to ensure smooth operations throughout the day.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
Education
HIGH SCHOOL DIPLOMA -
Wallace Rider Farrington High School
05.2011
Skills
- Organization and Multitasking
- Staff Management
- Customer Service Management
- Recordkeeping and Reporting
- Scheduling
- Training and coaching
Certification
- Security Guard Card
- BLS CPR and AED Program
References
References available upon request
Additional Information
- Knowledgeable with ADP payroll and HR functions.
- Microsoft and Google savvy
Timeline
ADMINISTRATIVE MANAGER
D-Rocc's Services LLC
01.2023 - Current
FRONT OFFICE AGENT
The Laylow Autograph Collection Hotel and Resorts
03.2017 - 01.2020
FRONT OFFICE AGENT
Aqua Hotels and Resorts
02.2012 - 03.2017
HIGH SCHOOL DIPLOMA -
Wallace Rider Farrington High School
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