Rachel Kay
Greenville,SC
Summary
Dedicated professional with a proven track record at Bon Secours Mercy Health, excelling in HIPAA compliance and patient care. Demonstrated ability to manage clinical documentation and enhance patient experience through exceptional customer service. Skilled in EMR/EHR systems, ensuring efficient data management and fostering trust with sensitivity and empathy.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Bon Secours Mercy Health
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Patient Service Representative
Bon Secours Mercy Health
12.2022 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
Catering Associate
Apple Spice Catering
06.2021 - 12.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
High School Diploma -
Eastside High School
Taylors, SC06-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Insurance verification
- Payment collection
- Patient greeting
- Data entry proficiency
Timeline
Medical Assistant
Bon Secours Mercy Health
06.2024 - Current
Patient Service Representative
Bon Secours Mercy Health
12.2022 - 06.2024
Catering Associate
Apple Spice Catering
06.2021 - 12.2022
High School Diploma -
Eastside High School
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