RACHEL KEATING
Jersey City,New Jersey
Summary
Highly motivated, driven individual seeking a position in purchasing to utilize impressive skills in coordination and attention-to-detail in a team environment while providing an excellent experience for clients.
Overview
11
11
years of professional experience
Work History
Surgical Coordinator
Barnabas Health Medical Group
05.2019 - Current
- Complete face-to-face and/or telephone call visits with patients to discuss the nature of preparing for their surgery.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Appropriately filling out and providing all surgical orders for the hospital.
- Arrange for pre-operative testing prior to surgery for each patient.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Serve as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Arrange dates and times of surgical procedures based on the type, length and time-sensitivity of the surgery.
- Ensure pre-operative testing is forwarded to the primary care providers and other specialists of patients to ensure patient safety and clearance prior to surgery.
- Collecting all necessary documentation and provide to Operating Room
- Maintain numerous patient charts containing surgical paperwork and documentation
- Fill out forms for multiple departments involved in surgical procedure.
- Assisting office with prior authorizations for separate radiology and in-office procedures
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Provide assistance and aid in situational problem-solving
- Obtain additional blocked surgical time as needed to ensure timeliness of care
- Review insurance information and obtain prior authorization as required
- Take patient phone calls and answer questions to satisfaction of patient
- Maintain surgeon schedules to ensure utilization of blocked surgery time
- Schedule post-operative appointments for as required for patients.
Patient Services Representative
Barnabas Health Medical Group
04.2018 - 05.2019
- Greeted incoming patients with professional approach and provided friendly, knowledgeable assistance
- Communicated with patients to collect medical information and insurance details
- Processed patient payments and scanned identification and insurance cards
- Took accurate messages for staff and management to facilitate open and speedy communication
- Answered incoming phone calls
- Accessed patient information through a variety of office software applications
- Kept reception area clean and organized to offer positive first impression to every visitor
- Sorted incoming mail and directed to correct personnel each day
- Checked daily doctor schedules and verified insurance
- Scheduled and confirmed patient appointments for follow-up, consultation and surgical services.
Patient Access Representative
Monmouth Medical Center
04.2017 - 04.2018
- Greet patients in a professional and friendly manner
- Gather and record confidential patient information into Affinity
- Scan patients' legal documents such as identification, insurance cards, prescriptions, advanced directives, and admission reservations
- Verify patients' insurance eligibility
- Obtain pre-certifications from doctor's offices and/or insurance companies
- Prepare and review future schedules, and create patient accounts for upcoming appointments
- Comfort patients and provide them with reassurance and encouragement
- Promote personal and co-worker safety
- Maintain a clean, orderly and well-stocked environment.
Child Caregiver
Babysitting
10.2016 - 10.2017
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
- Provided child with nurturing, safe environments to promote emotional, social and intellectual growth
- Provided healthy and nutritious snacks and meals according to individual needs
- Secured indoor and outdoor premises to protect child under care
- Monitored indoor and outdoor play by guiding activities while watching for dangers
- Built relationships with child by regularly discussing school, family, friends and favorite activities
- Read variety of books to children to promote language development skills
- Encouraged potty training for children, and praised child when successful
- Bathed child, brushed teeth and hair after activity to prepare for bedtime
- Changed diapers regularly
- Tucked child into bed at night and checked on child to ensure they were sleeping soundly.
Hostess
08.2013 - 04.2014
- Assisted with guest beverages and restaurant cleanliness
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other work areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Cleaned and re-set tables
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests
- Provided exceptional customer service to all guests.
Education
Some College (No Degree) - Undeclared
Brookdale Community College
Lincroft, United StatesSurgical Technology
MedCerts
Remote, Online09.2023
High School Diploma - Undeclared
Ocean Township High School
Oakhurst, NJ01.2014
Skills
- Efficient in Microsoft Word, Powerpoint, Excel, Outlook
- High energy
- Fast learning
- Team player
- Enjoys working with others
- Consistently optimistic and cheerful
- Willingness to assist
- Maintains strict confidentiality
- Patient/client-focused care
- Coordination skills
- Kind and compassionate demeanor
- Maintaining a schedule for efficient planning
- Strong work ethic
- Excellent customer and patient service
- Patient/client and employee safety
- Strong verbal and written communication
- Proper phone etiquette
Timeline
Surgical Coordinator
Barnabas Health Medical Group
05.2019 - Current
Patient Services Representative
Barnabas Health Medical Group
04.2018 - 05.2019
Patient Access Representative
Monmouth Medical Center
04.2017 - 04.2018
Child Caregiver
Babysitting
10.2016 - 10.2017
Hostess
08.2013 - 04.2014
Some College (No Degree) - Undeclared
Brookdale Community College
Surgical Technology
MedCerts
High School Diploma - Undeclared
Ocean Township High School
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