Rachel Keith
Stone Mountain,Georgia
Summary
Multi-talented professional with several years of experience with operational leadership, analysis and development. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
5
5
years of professional experience
Work History
Business Operations Analyst
Cantaloupe, Inc.
Remote
08.2022 - Current
- Lead cross-functional collaboration and communication with a team of 30+ sales representatives, account managers, and product development engineers to deliver exceptional client support
- Recover thousands of dollars of uncollected revenue and optimize monthly billing through internal cleanup of customer relationship management catalogs
- Assess contracts and billing invoices to ensure services are correctly aligned with contract accuracy and customer billing reconciliation
- Manage, analyze, and adjust novation agreements’ monthly billing reports that are worth over $200k
- Accelerate creation of customer accounts for newly executed agreements via Salesforce and NetSuite
- Act as a central point of contact for all deal-related inquiries and escalations, ensuring timely resolution and alignment with overall business objectives
- Coordinate with legal operations and contracting teams to manage contract review and approval processes, ensuring compliance with company policies and regulatory requirements
- Onboard and train new employees to ensure adherence to standard operating procedures.
IT Support Analyst
Leapfrog IT Services
Atlanta, GA
05.2022 - 08.2022
- Provided technical support to end-users on internal desktop, network, cloud, and software issues
- Troubleshoot wide-range issues within Windows and Linux operating systems, such as user-login issues or network connectivity issues which resulted in 100% of tickets being closed
- Implemented secure access controls utilizing Active Directory to ensure users are granted proper access and permissions
- Accurate configurations of accounts and authorizations increased security and safeguarding of systems/services.
Intelligence Analyst II
Georgia Bureau of Investigation
Decatur, GA
05.2019 - 05.2022
- Identified safety concerns and collaborated with federal, state, and local stakeholders to combat threats through analysis and assessment
- Initiated in-depth research utilizing open-source and restricted databases to provide actionable information through database intelligence
- Facilitated information sharing by forming networks and partnering with international, national, state, and local contacts in the intelligence communities.
Education
Bachelor of Science - Justice Studies
Georgia Southern University
Statesboro, GASkills
- Contract Review
- Decision-Making
- Budget Management
- Compliance Monitoring
- Operational Efficiency
- Problem-solving aptitude
- Team Collaboration
- Client Relationship Management
References
References available upon request.
Timeline
Business Operations Analyst
Cantaloupe, Inc.
08.2022 - Current
IT Support Analyst
Leapfrog IT Services
05.2022 - 08.2022
Intelligence Analyst II
Georgia Bureau of Investigation
05.2019 - 05.2022
Bachelor of Science - Justice Studies
Georgia Southern University
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