Rachel Keith
Woodinville,WA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager
Anne's World LLC
01.2022 - Current
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Developed and implemented promotional strategies to increase occupancy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Caregiver
At Home
01.2020 - Current
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Scheduled daily and weekly care hours for client caseload.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completed regular check-ins and progress report for each client.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Owner
Mint Lounge
01.2019 - 01.2023
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Certificate Of Completion - Mater Caregiver Certification
American Caregiver Association
Woodinville, WA01-2025
Associate of Arts - Sociology
Bellevue College
Bellevue, WA2012
Bachelor of Arts - Culinary Arts
Le Cordon Bleu
Tukwila, WA01-2005
State Certification - Nail Care And Reflexology
Gene Juarez
Seattle, WA01-2005
High School Diploma -
Bellevue College
Bellevue, WA1999
Skills
- Medication coordination
- Compassionate client care
- Behavioral management
- Special needs care
- Respectful and compassionate
- Meal preparation
- Patient mobility assistance
- Care plan adherence
- Daily living activities assistance
- Safety awareness
- Patient advocacy
- Multitasking and organization
Affiliations
- American Caregivers Association
Certification
- National Caregiver Certification Course (NCCC)
- Advanced National Caregiver Certification course (ANCCC)
- National Assisted Living Manager Certification Course (NALMCC)
- Activities of Daily Living Certification Course
- Certificate of Personal Development Level 1
- Certificate of Caregiver Ethics Level 1
- Certificate of Caregiver Leadership Level 1
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Property Manager
Anne's World LLC
01.2022 - Current
Caregiver
At Home
01.2020 - Current
Owner
Mint Lounge
01.2019 - 01.2023
Certificate Of Completion - Mater Caregiver Certification
American Caregiver Association
Associate of Arts - Sociology
Bellevue College
Bachelor of Arts - Culinary Arts
Le Cordon Bleu
State Certification - Nail Care And Reflexology
Gene Juarez
High School Diploma -
Bellevue College
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