Rachel Kelley Edgar Ferraro
Deatsville,AL
Summary
Software professional with strong expertise in delivering tailored software solutions. Proven experience in managing end-to-end implementation projects and ensuring smooth transitions for clients. Known for effective collaboration and adaptability in dynamic environments, with skills in technical support and user training.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Math and Reading Instructor
Sylvan Learning Centre
01.2025 - Current
- Supported identifying and closing learning gaps in both math a reading for many students each week ranging from Kindergarten to Senior Year in High School.
- Tailored individualized learning experiences for each student that would support them in improvement in school grade outcomes and the joy of learning itself.
Account Manager
McLeod Software
04.2024 - 11.2024
- Managed multiple customer accounts helping to support customer needs during issues or questions occurring during their ongoing usage of the Trucking Management Software developed by McLeod Software.
- Problem solved and routed issues to correct parties to help provide the best customer experience to the end user.
Implementation Trainer
McLeod Software
07.2021 - 04.2024
- Facilitated remote preparation and training onsite with new customers helping them to implement the Trucking Management System they just purchased.
- Supported customers in setting up and going live with their business in the software McLeod developed, including both operations and accounting processes in the base software.
- Managed many projects at once at various stages of completion, including remaining punch list items after go live till customer was handed off to the ongoing customer support department
7th and 8th Grade Math Teacher
Elmore County Board of Education
03.2020 - 05.2021
- Managed classroom of 25 to 30 students at a time while teaching Alabama state curriculum for multiple classes of standard and accelerated math courses.
- Facilitated in person and distance learning for students during a pandemic utilizing multiple platforms.
Substitute Teacher
Elmore County Board of Education
08.2019 - 03.2020
- Substitute taught for multiple classrooms throughout Elmore County at the Elementary, Middle, and High School levels.
- Including long term substitute taught for math classes at Holtville Middle School.
Project Engineer
Optricity Corporation
06.2018 - 03.2019
- Traveled domestically and internationally to train new customers on recently purchased slotting optimization software.
- Supported and managed many active projects for customers implementing warehouse optimization initiatives utilizing OptiSlot.
- Provided improvement ideas to software development team based on feedback from customers utlimately to aide in ease of use for end users of OptiSlot and other products developed by Optricity.
Business Development Engineer
Optricity Corporation
09.2016 - 06.2018
- Supported expansion of business growth through client development.
- Hosted and managed demonstrations of OptiSlot, informed potential clients of benefits of utilizing software in their operations, and managed closing of multiple sales of software while facilitating project initiations with Engineering department.
Industrial Engineer 1
Gulfstream Aerospace
02.2013 - 12.2015
- Planned and managed the setup of 25 major assembly toolboxes to support G500 and G600 production.
- Interacted with vendors, worked with technicians, standardized layouts for thousands of tools, and managed a $1.5M budget.
- Supported FWD, FWDM, CTRM, NDT, and Calibration departments for Building Z production requirements.
- Researched requirements of requests, performed economic analysis, and provided justification of the acquisition of supporting equipment for all areas.
- Supported any safety issues that arose for all departments in Building Z and worked with teams to set up solutions to safety and ergonomic issues.
- Managed development of PICs software tool to help reduce the number of DR/DIs generated.
- Each DR/DI generated costs $500 to process and AAP alone processed approximately 6,000 DR/DIs over a 6 month period.
- Lead project to reduce the production hours and improve quality of O2 lines installation in FWDM department.
- Estimated 15hr production time savings per aircraft and improved the ergonomics of the working station.
- Helped to implement similar solution on CTRM department’s hydraulic and pneumatic line installations.
Teaching Assistant
Auburn University Industrial and Systems Engineering Department
01.2012 - 12.2012
- Safety Engineering 1, Dr. Richard Sesek, August – December.
- Teaching OSHA general industry standards and recordkeeping requirements to 80 students total.
- Methods Engineering, Dr. Jerry Davis, January – May.
- Assisted in experiments related to engineering, work methods, and data interpretation.
Safety Engineering Intern
Mobis at Georgia
05.2012 - 08.2012
- Presented a 2 Part Project: Pre-Placement Screening and Cockpit Line Rotation Schedule.
- Used data from employee health survey and current worker’s compensation costs to justify implementing a pre-placement screening for new hires with an estimated $100,000 in cost savings.
- Worked on implementing a new rotation schedule that uses ergonomic principles.
- Developed analysis forms that are being used on the cockpit line, affects 26% of the workforce.
- Streamlined Safety Violation Count Spreadsheet for employees using VBA software.
Math Tutor
Auburn University Athletics Department, Student AthleteSupport Services
01.2008 - 08.2011
- Tutored athletes in Calculus 1, Calculus 2, Business Calculus 1, and Business Calculus 2.
Education
Master of Industrial and Systems Engineering - Occupational Safety & Ergonomics
Auburn University
Auburn, AL05.2013
Bachelor of Industrial and Systems Engineering - Engineering And Technology
Auburn University
Auburn, AL05.2011
Skills
- Google Suite
- Microsoft Suite
- LoadMaster / PowerBroker
- Edgenuity
- Edulastic
- OptiSlot
- SAP/CAS
- Matlab
- VBA
- ETools Ergonomic Software
- Auto-Cad
- Catia
- SmarTeam
- SharePoint Setup
Certification
- Certified Scrum Master, Scrum Alliance, 12/19
- Board of Certified Professional Ergonomics, Associate Ergonomic Professional, AEP, Cert. 1872, 08/13
- Georgia Tech Machinery and Machine Guarding Standards Course, 12/11
- Tau Beta Pi – Engineering Futures, People Skills Basic, 02/??
Timeline
Math and Reading Instructor
Sylvan Learning Centre
01.2025 - Current
Account Manager
McLeod Software
04.2024 - 11.2024
Implementation Trainer
McLeod Software
07.2021 - 04.2024
7th and 8th Grade Math Teacher
Elmore County Board of Education
03.2020 - 05.2021
Substitute Teacher
Elmore County Board of Education
08.2019 - 03.2020
Project Engineer
Optricity Corporation
06.2018 - 03.2019
Business Development Engineer
Optricity Corporation
09.2016 - 06.2018
Industrial Engineer 1
Gulfstream Aerospace
02.2013 - 12.2015
Safety Engineering Intern
Mobis at Georgia
05.2012 - 08.2012
Teaching Assistant
Auburn University Industrial and Systems Engineering Department
01.2012 - 12.2012
Math Tutor
Auburn University Athletics Department, Student AthleteSupport Services
01.2008 - 08.2011
Master of Industrial and Systems Engineering - Occupational Safety & Ergonomics
Auburn University
Bachelor of Industrial and Systems Engineering - Engineering And Technology
Auburn University