Rachel Kemp
Albuquerque
Summary
Experienced in customer service and skilled in data entry, bringing extensive expertise. Demonstrated leadership abilities in multiple roles, effectively guiding and motivating teams. Refined skills through years of remote work and call center experience. Committed to delivering exceptional service and proficient in data handling, offering value in any professional setting.
Overview
21
21
years of professional experience
Work History
HR Assistant
USDA Forestry Service
12.2023 - Current
- Audit employee files for pay discrepancies, heavy data entry, customer service
Data Entry Tech
Express Scripts
06.2022 - 12.2023
- Data entry, customer service, call center
Lead CSR
Psi
05.2018 - 05.2020
- Data entry, licensing approvals, filing, reception, 10 key, customer service, scheduling, database maintenance, payment processing, supervising up to 8 people, interviewing and new hire onboarding, hr duties, construction licensing
B2B Sales Rep
PCM
11.2017 - 03.2018
- B2B sales, administrative support, data entry, client logs, telemarketing/cold calling
Chat Technical Support Rep
Convergys
06.2015 - 05.2016
- Solve technical issues via chat, typing, customer service, call center, wireless tech support
Customer Service Agent
Pacific Wings dba New Mexico Airlines
06.2014 - 05.2015
- Answer phones, customer service, filing, clean-up, Excel spreadsheets, make reservations, hr duties, computer work
Customer Service Supervisor
Burlington Coat Factory
04.2014 - 09.2014
- Supervise cashiers, customer service desk & returns, stocking, cleanup, cash handling
Front End Supervisor
A C Moore
11.2003 - 12.2005
- Supervise cashiers, customer service desk & returns, stocking, cleanup, cash handling
Education
GED -
Quinsigamond Community College
08.2003
Skills
- Salesforce
- Cold Calling
- Help Desk
- Typing
- Account Management
- Customer service
- Supervising
- State licensing
- Cashiering
- Restocking products
- Cleaning
- Filing
- Cash handling
- Reception
- Returns & processing refunds
- Excel spreadsheets
- Google docs
- Computer work
- Making reservations
- Processing transactions
- WorldSpan
- Solving technical issues
- Call center
- Remote
- Leadership
- Data entry
- IT support
- 10 Key Data Entry
- B2B Sales
Additional Information - Summary
My skills include supervising up to 8 people at a time, state licensing, cashiering, restocking products, cleaning, filing, cash handling, reception, returns & processing refunds, Excel spreadsheets & Google docs, computer work, making reservations, processing transactions & reservations in WorldSpan, and solving technical issues via chat, heavy data entry, call center, customer service, administrative support, sales, and wireless tech support. I have over three and a half years as a customer service supervisor.
Timeline
HR Assistant
USDA Forestry Service
12.2023 - Current
Data Entry Tech
Express Scripts
06.2022 - 12.2023
Lead CSR
Psi
05.2018 - 05.2020
B2B Sales Rep
PCM
11.2017 - 03.2018
Chat Technical Support Rep
Convergys
06.2015 - 05.2016
Customer Service Agent
Pacific Wings dba New Mexico Airlines
06.2014 - 05.2015
Customer Service Supervisor
Burlington Coat Factory
04.2014 - 09.2014
Front End Supervisor
A C Moore
11.2003 - 12.2005
GED -
Quinsigamond Community College
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