Rachel Kendall
New Plymouth,ID
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols, as well as referrals to appropriate team members, to help insure strong banking relationships and increased client retention. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
13
13
years of professional experience
Work History
Registered Nurse
St. Alphonsus Regional Medical Center
02.2014 - 04.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Registered Nurse
Valhor Health
07.2013 - 01.2014
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Registered Nurse
St. Lukes Regional Medical Hospital and Parkview Hospital
12.2010 - 07.2011
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Loan Officer
Key Bank
10.2006 - 06.2008
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Advised clients on mortgage, education and personal loans.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Collaborated with other departments to promptly process loan applications.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Senior Teller
Key Bank
01.2005 - 10.2006
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Managed overdraft reports and performed audits.
- Coached and trained 5 new bank tellers.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Answered phone and email inquiries on banking products.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Senior Teller
Washington Mutual Bank
06.2002 - 06.2005
- Coached and trained 20 to 30 new bank tellers.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Handled foreign currency and performed currency transaction reports.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed shift schedule for team of 5 tellers.
- Earned 200.00 to 300.00 in bonus sales referrals and participated in product sales campaigns.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Maintained, organized and stocked teller window areas.
- Performed general teller duties for drive-thru line.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Investigated and promptly resolved issues with patron accounts.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Processed applications for new accounts.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
Education
Bachelor of Science - Registered Nurse
Boise State University
Boise, ID12-2010
Skills
- Exceptional customer service
- Strong work ethic
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Relationship building and management
- Goal-oriented focus
- Cash drawer balancing
- Compliance, banking laws, and regulations
- Customer relationship building
- Conflict resolution techniques
- Rapid 10-key data entry
- Sales and Cross-selling
- Fraud detection
Timeline
Registered Nurse
St. Alphonsus Regional Medical Center
02.2014 - 04.2015
Registered Nurse
Valhor Health
07.2013 - 01.2014
Registered Nurse
St. Lukes Regional Medical Hospital and Parkview Hospital
12.2010 - 07.2011
Loan Officer
Key Bank
10.2006 - 06.2008
Senior Teller
Key Bank
01.2005 - 10.2006
Senior Teller
Washington Mutual Bank
06.2002 - 06.2005
Bachelor of Science - Registered Nurse
Boise State University
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