Hi, I’m
Rachel Cole
Executive Assistant
Lebanon,TN
Summary
To obtain a career where I can utilize twenty years of strong communication, clerical, administrative, and customer service experience and utilize my degree in Education .
Overview
25
years of professional experience
Work History
Cole Cutz Barbershop
Co ~Owner
Current
ARS
Facility Clerk
01.2010 - 12.2013
Job overview
- As the Facility Clerk, I handled Railcar disposition for major railroad companies such as GE RAIL & TTX Company
- I handled railcar destinations and routings (VIA CSX / WTNN)
- I also handled pay through billing at Ship CSX
- I was accountable for over 3400 railcars at ARS Storage facility
- I dealt with customers one on one utilizing excellent customer service skills
- I conducted safety meetings and wrote up any incident reports as needed
- I was responsible for overseeing and managing all expense accounts
- I maintained and submitted all monthly and yearly reports of railcar storage; anything going inbound/outbound
- I was the primary contact person for the two major railroads that service us CSX/WTNN
- I conducted weekly safety meetings to include discussing all hazards and any incidents experienced by train crews worldwide
Wise Staffing
Office Manager
06.2007 - 01.2010
Job overview
- As the Office Manager, I attended to daily activities which included data entry, answering multiple phone lines, payroll accounts, receivables and accounts payable
- I conducted interviews for company hiring and job placement
- I gave 10 panel drug screens and background checks to make sure the employee placement was nothing less than excellent
- I brought resolution to daily problems and provided excellent customer service
USI Infrastructure
Administrative Assistant
09.2005 - 01.2006
Job overview
- As an Administrative Assistant, I was responsible for managing the office communication system which consisted of handling a multiple phone line system and office Outlook account
- I provided excellent customer service to all clients by answering questions, problem solving with accounts, and account admin
- Needs
- I conducted office filing and spread sheets for construction bids
- I was responsible for the office payroll and mileage reports
Metro Parks & Recreation
Recreation Leader
06.2002 - 08.2005
Job overview
- As the Recreation Leader, I assisted in daily activities for all ages and genders that attended the center
- I worked with a diverse population on issues concerning the community and child safety awareness
- I assisted in the special Olympics and taught health education to the general public
- I coordinated and facilitated the following activities on a regular basis to adhere to the planned schedule of the center: tennis, basketball, volleyball, bowling, table tennis, arts and crafts
Lebanon Special School District
Site Coordinator
05.1997 - 07.2001
Job overview
- As a Site Director for Lebanon Special School District, my duties included receiving, recording, and maintaining payments collected from parents
- I maintained the program schedule and coordinated the after school events for children in K-3 grade
- I assisted in the development and implementation of the program operating procedures and guidelines
- I created policy and procedure handbooks that included the center's SOP, policies and regulations
- I insured all employees, parents, teachers and students were properly educated on the procedures, guidelines, and regulations
- I insured child behavior reports were properly documented and created an incentive program to reward good behavior
Education
Cumberland UniversityLebanon, TN
Bachelor of Science from Education/Business
12.2002
Associates in Arts
12.1998
Skills
- PC skills
- Communication skills
- Building relationships
- Administrative duties
- Clerical duties
- High demand performance
- Ability to work under pressure
- High call volume
- Excellent customer service
- Prompt and accurate responses
- Documentation
- Book keeping
- Payroll
- Power point presentations
- Training
- Conducting safety meetings
- Customer service
- Customer relations
- Decision-making
- Policy and procedure implementation
- Sales strategies
- Records management
- Customer retention
- Workforce management
- Inventory management
- Customer relationship management (CRM)
- Recruiting and training
- Talent recruitment
- Goal setting
- Employee relations
- Staffing
- Marketing expertise
- Human resources management
- Problem-solving
- Multitasking and organization
- Clear communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Red Hats Society
- Suzanne’s Angels
- St.Edwards Catholic Church
- Cumberland University Athletic Alumini
Timeline
Facility Clerk
ARS
01.2010 - 12.2013
Office Manager
Wise Staffing
06.2007 - 01.2010
Administrative Assistant
USI Infrastructure
09.2005 - 01.2006
Recreation Leader
Metro Parks & Recreation
06.2002 - 08.2005
Site Coordinator
Lebanon Special School District
05.1997 - 07.2001
Associates in Arts
Co ~Owner
Cole Cutz Barbershop
Current
Cumberland University
Bachelor of Science from Education/Business
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