Rachel Kidd
Edmond,OK
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
19
19
years of professional experience
Work History
Sales Manager
Carter's Babies & Kids
05.2023 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Activity Director
Brookdale Senior Living
04.2014 - 10.2018
- As an activities director, I planned and oversaw recreational events and programs for the elderly or disabled
- I created and led activities like arts and crafts, music, dance, and sports to develop their social skills and promote active, healthy lifestyles
- Managed other staff, interacted with patients, and their families.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate
Under Armour, Inc
04.2010 - 03.2015
- Focused on providing a remarkable customer experience, engaging with customers, recommending appropriate products, handling complaints, and managing inventory.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively build rapport and lasting relationships.
Administrative Assistant
Parkview Hospital
01.2008 - 03.2010
- Planned, organized, and conducted recreational and therapy programs for residents
- Collaborated with staff and human resources to complete projects
- Managed patient files and routine patient calls.
Sales Associate
Best Buy
06.2005 - 09.2007
- Attracted potential customers by answering product and service questions, suggesting information about other products and services
- Upsold items.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
Education
Bachelor's - Gerontology
University of Central Oklahoma
Edmond, OK05.2015
Skills
- Sales Planning
- Lead Generation
- National Account Management
- Pipeline Management
- Sales Team Training
- Performance Management
- Direct Sales
Additional Information
- Summary of Skills
- Ability to evaluate residents' needs and conduct group activities
- Passionate for improving quality of life in seniors
- Skilled in developing personal bonds with residents through compassion and encouragement
- Effective communication skills
- Experience with diverse culture and customs such as Tea Ceremony and Tai Chi
- Proficient with Microsoft office, Apple OS and creating "how to" videos on YouTube
- Completed assigned tasks accurately and efficiently and demonstrated attention to detail
- Taught technology awareness towards seniors (was one of the first people to come up with VR technology for seniors.)
Personal Information
- Title: Administrative Assistant
- Work Permit: Authorized to work in the US for any employer
Awards
Presidents Honor Roll, 05/01/15
Affiliations
- DAR
DAR
DAR is a women's service organization dedicated to promoting historic preservation, education, patriotism and honoring the patriots of the Revolutionary War.
Community service through Edmond Historical Society along with donating time to cleaning up adopted streets. Helped to preserve the 1889 Territorial School of Edmond.
Timeline
Sales Manager
Carter's Babies & Kids
05.2023 - Current
Activity Director
Brookdale Senior Living
04.2014 - 10.2018
Sales Associate
Under Armour, Inc
04.2010 - 03.2015
Administrative Assistant
Parkview Hospital
01.2008 - 03.2010
Sales Associate
Best Buy
06.2005 - 09.2007
Bachelor's - Gerontology
University of Central Oklahoma
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