Rachel Kidder
Byrdstown,TN
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Speeedway
04.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Speedway
04.2013 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Early Childhood Education
Husson University
Bangor, ME06.2005
Skills
- Directing Team Members
- Staff Supervision
- Delinquency Monitoring
- Scheduling and Coordinating
- Hiring and Training
- Cash Deposits and Receipts
- Customer Service and Satisfaction
- Staff Training
Timeline
Assistant Manager
Speeedway
04.2015 - Current
Customer Service Representative
Speedway
04.2013 - 04.2015
Bachelor of Science - Early Childhood Education
Husson University
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