Rachel Kiewitt
Millersville,MD
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Mark W. Preslan LLC
Glen Burnie, MD
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
Salon Assistant/Main Receptionist
Vivid Salon And Spa
Columbia, MD
03.2018 - 02.2021
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Prepared and mixed color formulas for clients' hair.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Receptionist Assistant
Style Lounge LLC
Annapolis, MD
02.2016 - 03.2018
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
Education
High School Diploma -
Annapolis Area Christian School
Severn, MD05.2014
Skills
- Taking Client Histories
- Critical Thinking
- Patient Data Processing
- Office Supplies and Inventory
- Organization and Time Management
- Call Transfers
- Medical Report Preparation
- Reminder Calls
- Front Desk Operations
- Cleaning and Sterilizing
- Appointment Booking
- Call Answering and Routing
- Greeting and Seating Clients
Timeline
Medical Receptionist
Mark W. Preslan LLC
08.2021 - Current
Salon Assistant/Main Receptionist
Vivid Salon And Spa
03.2018 - 02.2021
Receptionist Assistant
Style Lounge LLC
02.2016 - 03.2018
High School Diploma -
Annapolis Area Christian School
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