Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Kilbourne

Lakeland

Summary

Dynamic Catering Specialist and Server Manager with a proven track record at Mission BBQ and Tijuana Flats, excelling in food presentation and customer service. Expert in hygiene practices and team management, I consistently optimized delivery routes, ensuring timely service and high-quality catering experiences. Committed to maintaining sanitation standards while enhancing customer satisfaction through effective communication and problem resolution.

Overview

6
6
years of professional experience

Work History

Catering Specialist

Mission BBQ
01.2025 - Current

Accurately assembled catering orders.

Ensure food is hot and ready for serving.

Accelerated arrival times through optimized routing.

Delivered exceptional customer service with a friendly demeanor.

Maintained high standards of hygiene at various sites.

Arranged site efficiently.

Maintained high standards in food presentation.

Server

Smith’s American Tavern
03.2024 - Current

Ensured customer satisfaction through effective service.

Maintained cleanliness of workspace.

Handle financial transactions.

Resolved complex issues efficiently.

Manager

Tijuana Flats
08.2019 - 03.2025

Ensured high-quality assistance to customers.

Facilitated resolution of complex issues.

Prepared food quickly and efficiently.

Strengthened skills in delivering clear messages.

Managed cash flow alongside tech systems.

Education

Bachelor In Science Of Criminal Justice - Criminal Justice

Polk State College
Winter Haven, FL
05.2025

Skills

  • Hygiene practices
  • Sanitation standards
  • Food presentation
  • Food storage
  • Food pairing
  • Waste reduction
  • Table setting
  • Food safety
  • Team management
  • Cooking

Timeline

Catering Specialist

Mission BBQ
01.2025 - Current

Server

Smith’s American Tavern
03.2024 - Current

Manager

Tijuana Flats
08.2019 - 03.2025

Bachelor In Science Of Criminal Justice - Criminal Justice

Polk State College