Rachel Kilburg
Raytown,MO
Summary
Dynamic assistant manager with strong customer service, regulatory compliance, and staff training skills. Proven ability to enhance operational efficiency and ensure seamless communication between clients and government agencies.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Raytown License Office
Raytown, Missouri
05.2024 - Current
- Assisted customers with vehicle registration and licensing inquiries.
- Processed applications and documentation for title transfers and renewals.
- Managed appointment scheduling to ensure efficient customer service flow.
- Facilitated communication between clients and government agencies regarding licensing requirements.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained staff on office procedures and customer service best practices.
Selling Supervisor
Burlington Coat Factory
Grandview, Missouri
01.2016 - 08.2021
- Supervised sales associates, ensuring excellent customer service and engagement.
- Trained new team members on product knowledge and company policies.
- Managed inventory levels, organizing stock for optimal sales performance.
- Implemented visual merchandising strategies to enhance store presentation.
- Resolved customer inquiries and issues promptly, maintaining satisfaction levels.
- Processed cash, credit and check transactions with POS system and cash register.
Education
Associate of Science -
High Tech Institute
Kansas City, MO06-2005
High School Diploma -
Palm Desert High School
Palm Desert, CA06-1989
Skills
- Customer service
- Appointment scheduling
- Document processing
- Staff training
- Regulatory compliance
- Team leadership
- Communication skills
- Time management
- Quality assurance
- Data entry accuracy
Timeline
Assistant Manager
Raytown License Office
05.2024 - Current
Selling Supervisor
Burlington Coat Factory
01.2016 - 08.2021
Associate of Science -
High Tech Institute
High School Diploma -
Palm Desert High School