Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Kimball

Germantown,Wisconsin

Summary

Ambitious New Certified Nursing Assistant possessing clinical experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. High achieving with a passion for helping others and working together to achieve that goal as a team. Skilled with working in a team setting and alone. Confidence in working the hardest with any challenging situation at any time and if not able will seek help achieving that goal. Has 7 years of customer service experience. Very passionate in getting the job done professionally and correctly. Very good with communicating and efficiently using time on each project/task. Will and always put 100% when working to better the outcome for the team and company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clinicals for CNA Program

WCTC/Heritage Senior Living
04.2025 - 05.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.

Receptionist

Healy Awards
11.2023 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Front End Associate

Costco
09.2021 - 11.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Collaborated with restocking team to ensure high-demand products were always available.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Supported marketing initiatives, distributing flyers and informing customers about upcoming sales events.
  • Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.

Cashier/Customer Service Cashier

Manards
10.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

Technical Diploma/Certification License - Certified Nursing Assistant

Waukesha County Technical College
Pewaukee, WI
05-2025

High School Diploma -

Germantown High School
Germantown, WI
06-2023

Skills

  • Time management
  • Patient care
  • Bathing assistance
  • Vital signs monitoring
  • Attention to detail
  • Compassion and empathy
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Patient transfers
  • Complex Problem-solving
  • Emotional support
  • Clinical documentation
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Flexibility and adaptability
  • Conflict resolution
  • Patient advocacy
  • Physical stamina
  • Health monitoring
  • Cultural sensitivity
  • Toileting assistance
  • Patient hygiene assistance
  • Infection control practices
  • Lifting and transferring
  • Reliable team player
  • Recording vital signs
  • Safety precautions
  • Collecting vital signs
  • Bedside manner
  • Compassionate
  • Patient-focused care
  • Direct patient care

Certification

  • CNA - Certified Nurse Assistant
  • Basic Life Support/CPR

Timeline

Clinicals for CNA Program

WCTC/Heritage Senior Living
04.2025 - 05.2025

Receptionist

Healy Awards
11.2023 - 09.2024

Front End Associate

Costco
09.2021 - 11.2023

Cashier/Customer Service Cashier

Manards
10.2020 - 09.2021

Technical Diploma/Certification License - Certified Nursing Assistant

Waukesha County Technical College

High School Diploma -

Germantown High School

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Rachel Kimball