Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Kindberg

Campton Lower Village,NH

Summary

Dynamic customer driven manager with a proven track record in staff management and operational efficiency. Expert in optimizing appointment scheduling and enhancing customer satisfaction through exceptional service. Skilled in conflict mediation and vendor relations, fostering a collaborative environment that drives team success and boosts sales.

Overview

26
26
years of professional experience

Work History

Spa Manager

Common Man
05.2024 - Current


  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Implemented policies and procedures that optimized operational efficiency within the spa facility.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Managed inventory control, reducing waste and lowering product costs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Maintained front desk workstation by keeping it clean and organized.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Streamlined appointment scheduling for improved efficiency and increased bookings.
  • Merchandising all product displays and ensuring product inventory is maintained.
  • Ordering all spa supplies including all products both retail back bar.

Front Desk Manager

Snowy Owl Inn
09.2020 - 05.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed front desk maintenance of client records and lab data.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.

Written Correspondence Agent

PAE
06.2014 - 11.2019
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Correspond with applicants via email regarding their immigrant visas.
  • Verify customer information is current and accurate.
  • Maintain sensitive, unclassified information.
  • Data entry using government databases.
  • Maintain internal security of applicants personally identifying information.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Tailored communication strategies to different client segments, improving engagement.

Visa Processing Specialist

Serco Immigration Services
03.2013 - 06.2014
  • Developed comprehensive knowledge of various visa categories, enabling accurate assessment of applicant eligibility.
  • Conducted regular audits of visa application files, ensuring compliance with strict immigration regulations, and maintaining the highest quality standards.
  • Conducted thorough document verification to ensure compliance with immigration regulations, maintaining high levels of accuracy and efficiency.
  • Maintained strong professional relationships with embassy officials and consular staff to facilitate smooth cooperation on visa matters.
  • Contributed to process improvement initiatives by identifying areas for optimization within the visa processing workflow.
  • Ensured accurate data entry into the visa processing system to minimize errors and delays.
  • Implemented best practices in record-keeping and documentation management, ensuring easy retrieval of information when required.
  • Handled sensitive client information with utmost discretion, adhering strictly to privacy policies and regulations.
  • Performed routine data entry or document management.
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.

Store Manager

Talbots
08.2005 - 07.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Administrative Assistant

Imagewise
06.1999 - 08.2005
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Education

Associates - Business Administration

Eastern Nazarene College
Quincy
05.1998

Skills

  • Staff management
  • Spa operations
  • Employee coaching
  • Performance evaluations
  • Health and safety regulations
  • Appointment scheduling
  • Schedule coordination
  • Promotions coordination
  • POS system operation
  • Schedule management
  • Service marketing
  • Hiring procedures
  • Staff training
  • Employee supervision
  • Performance review
  • Conflict mediation
  • Payment collection
  • Internal auditing
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Team building
  • Self motivation
  • Telephone etiquette
  • Visual merchandising
  • Vendor relations
  • Retail management
  • Maintain inventory
  • Communication skills

Timeline

Spa Manager

Common Man
05.2024 - Current

Front Desk Manager

Snowy Owl Inn
09.2020 - 05.2024

Written Correspondence Agent

PAE
06.2014 - 11.2019

Visa Processing Specialist

Serco Immigration Services
03.2013 - 06.2014

Store Manager

Talbots
08.2005 - 07.2009

Administrative Assistant

Imagewise
06.1999 - 08.2005

Associates - Business Administration

Eastern Nazarene College

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Rachel Kindberg