Rachel King
Spring Branch
Summary
Dynamic E-Commerce Personal Shopper at HEB Grocery Store, recognized for enhancing order processing efficiency and ensuring exceptional customer service. Leveraged product knowledge and attention to detail to consistently achieve high accuracy in order fulfillment, adapting swiftly to customer needs and maintaining strong client relationships.
Overview
1
1
year of professional experience
Work History
E-Commerce Personal Shopper
HEB Grocery Store
12.2024 - Current
- Assisted customers in selecting products based on preferences and dietary needs.
- Executed order fulfillment processes efficiently to ensure timely delivery.
- Utilized inventory management systems to track product availability and stock levels.
- Communicated effectively with team members to coordinate shopping lists and prioritize tasks.
- Adapted quickly to changes in customer demands and seasonal product offerings.
- Ensured high standards of accuracy when picking items for customer orders.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Customer Service Associate
HEB Grocery Store
08.2024 - 12.2024
- Provided exceptional customer support by resolving inquiries and complaints efficiently.
- Assisted in maintaining store presentation standards through effective merchandising techniques.
- Operated point-of-sale systems accurately, ensuring smooth transactions for customers.
- Collaborated with team members to streamline checkout processes, enhancing overall customer experience.
- Managed inventory levels by restocking shelves and organizing products effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
No Degree -
Northeast Lakeview College
Universal City, TXSkills
- Order processing efficiency
- Online platform navigation
- Product knowledge expertise
- Client relationship building
- E-commerce tools proficiency
- Prioritizing orders
- Customer service
- Attention to detail
- Planning and organization
- Verbal and written communication
- Decision-making
- Customer relations
- Product knowledge
- Verifying order accuracy
- Merchandise selection
- Order coordination
- Vendor engagement
- Product awareness
- Strong work ethic
- Multitasking and organization
Timeline
E-Commerce Personal Shopper
HEB Grocery Store
12.2024 - Current
Customer Service Associate
HEB Grocery Store
08.2024 - 12.2024
No Degree -
Northeast Lakeview College