Rachel Kinney
Cascade
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sheboygan Paint Company
Sheboygan
10.2024 - 02.2025
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Composed letters, memos, reports, and other written correspondence as required by Human Resources.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Probation and Parole Agent
Wisconsin Department of Corrections
West Bend
07.2023 - 06.2024
- Management maintained detailed records for over 175 probation and parole cases, ensuring compliance with legal and procedural requirements.
- POSC certification.
- OC Spray Certification.
- ICOTS, with federal and state guidelines.
- Documentation for custodies pertaining secure transfers and unsecure with proper paperwork according to Policy and Procedures.
- Ensured all warrant-related activities adhered to established policies and legal standards, promoting a fair and consistent process within the judicial system.
- Conducted regular check-ins with clients via phone, email, and in-person appointments to monitor progress. Provide guidance on skill building, AODA, case plan goals, and referrals to community resources for social adjustment to society.
- Maintained detailed records on each assigned offender, including notes from meetings, home visits, drug tests.
- Coordinated with law enforcement, social services, and community organizations to facilitate client support and compliance.
- Revocation documents for the court. Prepared and reviewed comprehensive reports, including pre-sentence investigations, violation reports, subpoenas, and progress summaries.
- Administered case management systems, ensuring accurate data entry, timely updates on warrant statuses, and other time-sensitive required documentation.
- WICS, Compas, Locator, Microsoft, ECF, CCAP, Teams, Zoom, Bluejeans.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Supervised adult offenders to monitor compliance with court ordered conditions.
- Conducted investigations into alleged violations of parole, including interviewing witnesses and gathering evidence.
Office Manager and Trainer
Ashley Home Store
Sheboygan
10.2022 - 06.2023
- Utilize work computer systems to maintain and update customer orders
- Send and receive phone calls from customers who need order support
- Regularly double-check orders for errors prior to delivery
- Maintain cash till and ensure office space is organized daily
Case Packer and line attendant
Great Lakes Cheese
Plymouth
01.2022 - 10.2022
- Utilized hand tools such as tape guns and box cutters, when necessary.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Ensured compliance with safety regulations while operating machinery.
- Checked finished cases for accuracy and completeness of product.
- Maintained cleanliness of the work area throughout the shift.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Assisted in line changeovers and returned raw material to stock.
- Followed detailed instructions for assembling boxes, inserting products, and closing them securely.
- Staged loaded pallets with hand truck for fork truck pick-up.
- Assisted in loading and unloading pallets from conveyor belts for packaging purposes.
- Adjusted settings on the case packing machine according to size, weight, and type of product being packed.
- Recorded product, packaging and order information on forms and records.
Arch Wire
AMERICAN ORTHODONTICS
Sheboygan
08.2021 - 01.2022
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
Line Attendant, Packer, Sanitation
Sargento
Plymouth
09.2017 - 07.2021
- I would inspect the product, weighing it and reworking it if and when needed.
- Take apart the machine to wash it, and put it back together when it is clean.
- Learn as many lines as possible, which were from 5 different departments.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Effectively multitasked within fast-paced environment.
- Ensured that all safety protocols were adhered to at all times while operating equipment.
- Broke down cardboard boxes, recycled items and removed trash to maintain safety and organized facility.
- Packaged pallets with strapping tape and attached pallet tags.
- Participated in ongoing training to enhance job skills and knowledge.
Education
High School Diploma -
Plymouth High School
Plymouth, WI01.1998
Some college - CNA
Lakeshore Technical College
Cleveland, WI01-1997
Skills
- Pallet jack
- Manufacturing
- Developmental Disabilities Experience
- Teaching
- Cash handling
- Customer service
- Time management
- Record keeping
- Document management
- Written communication
- Attention to detail
- Confidential document control
- Credit checks
- Email management
- Administrative support
- Filing and data archiving
- Human Resources
- Office Management
- Retail Management
- Microsoft Office
- Computer skills
- Microsoft Word
- Organizational skills
- Microsoft Excel
- Administrative experience
- Front desk
- Phone etiquette
- Data entry
- Food safety
Certification
- High School Diploma
- Driver's License
- CNA
- OC Certification
Timeline
Administrative Assistant
Sheboygan Paint Company
10.2024 - 02.2025
Probation and Parole Agent
Wisconsin Department of Corrections
07.2023 - 06.2024
Office Manager and Trainer
Ashley Home Store
10.2022 - 06.2023
Case Packer and line attendant
Great Lakes Cheese
01.2022 - 10.2022
Arch Wire
AMERICAN ORTHODONTICS
08.2021 - 01.2022
Line Attendant, Packer, Sanitation
Sargento
09.2017 - 07.2021
High School Diploma -
Plymouth High School
Some college - CNA
Lakeshore Technical College
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