Rachel Kirvan
Cadillac,MI
Summary
Resourceful and tireless, able to handle job requirements and meet company goals. Always looking for ways to improve operations and increase team success. Resolves problems tactfully, keeping employees and customers satisfied.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx
Cadillac, MI
11.2021 - Current
- Followed verbal and written instructions to properly move and ship products.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
Store Manager
C And E Market
Cadillac, MI
05.2020 - 10.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Bartender, Server, Cook
Chili's
Wyoming, MI
10.2011 - 05.2020
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Decreased waste, following strict recipes and drink measurement protocol.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up glassware, liquor and other necessary supplies for special events.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Associate of Arts - General Arts
Grand Rapids Community College
Grand Rapids, MI12.2017
Associate of Applied Science - Sign Language Interpretation
Baker College
Muskegon, MI08.2009
Skills
- Manual Dexterity
- Decision Making
- Work Order Following
- Standards Compliance
- Team Collaboration
- Equipment Operation
- Quality Assessment and Assurance
- Physical Strength and Stamina
- Visual Inspection
- Problem Solving
- Microsoft Office
- Willing to Learn
Languages
American Sign Language
Limited Working
Timeline
Package Handler
FedEx
11.2021 - Current
Store Manager
C And E Market
05.2020 - 10.2021
Bartender, Server, Cook
Chili's
10.2011 - 05.2020
Associate of Arts - General Arts
Grand Rapids Community College
Associate of Applied Science - Sign Language Interpretation
Baker College