Rachel Klingman
Newnan,GA
Summary
High performing business leader with proven track record in entrepreneurial and W2 positions. History of meeting customer needs and exceeding business goals through forward thinking, ingenuity, team building, adaptability, and care.
Overview
16
16
years of professional experience
Work History
Store Manager
The Good Feet Store
02.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Cultivated a purpose driven and effective team by hiring caring and motivated individuals and supporting them with comprehensive training, continued partnership, and coaching
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to improve client experiences and team performance across all locations.
- Coordinated in-store events and partnered with local health and wellness providers, marketing and media executives.
- Cultivated retention and strengthened client relationships using care, compassion, candor, communication skills and follow through.
Sole Proprietor
Rachel Lynne Wellness
06.2020 - Current
- Grew from 0-50 participants by developing and hosting online 60 day Mindset and Lifestyle group.
- Elevated client performance (personally, professionally) through original content, curriculum, group and 1:1 coaching.
- Increased brand visibility by consulting with and providing motivational speaking for business leaders and teams via conference calls and social media.
- Optimized results and expanded service menu through continuing education.
Store Manager
Victoria's Secret & PINK
03.2018 - 03.2020
- Drove top-line sales through SWOT and category sales analysis, hiring, coaching and developing teams, performance management, leading sales floor, working closely with district and home office partners.
- Maximized customer experience and productivity by setting store schedules that supported forecasted traffic, employee strengths and service requirements.
- Transformed 2 underperforming stores into nationally recognized brand leaders.
- Generated consistency and growth by conducting frequent observations, performance reviews, performance improvement plans, and store meetings for 44 associates and leaders.
- Developed leaders and backfill within their areas of responsibility by acting as content expert in all aspects of store and training team for cross category competence.
- Cultivated engaging experiences, customer and employee loyalty through strong issue resolution and dynamic communication skills.
Business Manager
Lancome USA And Von Maur
08.2017 - 03.2018
- Exceeded LY results by 200% through effective observations, coaching, creating campaigns, and communicating initiatives with Lancome and Von Maur executives.
- Increased traffic, conversion and DPT through compelling visual merchandising, coaching to and demonstrating productive behaviors.
- Elevated team culture by training for excellence in sales, service, product knowledge, payment processing, register balancing, bank orders, merchandising, and inventory.
- Cultivated and strengthened internal and external relationships using strong issue resolution and dynamic communication skills.
Merchandising Manager
Victoria's Secret & PINK
01.2017 - 08.2017
- Determined merchandising direction by analyzing business results and customer trends.
- Increased shipment efficiency and floor plan accuracy.
- Trained and managed team of 20 associates in shipment processing, back room organization, replenishment, stock rotation, inventory, shrink reduction, visual marketing and merchandising.
- Optimized store displays and appearance to deliver engaging and memorable shopping experiences that increased traffic and sales through attention to detail and strategic floor setting.
- Assisted Store Manager with payroll, scheduling, customer service and sales training.
- Traveled to support other district stores with floor setting and sales.
Sole Proprietor
Thrive Bodywork And Wellness
04.2009 - 08.2016
- Increased customer acquisition and retention through networking, social marketing, and public speaking.
- Grew clientele by consulting with patients to discuss current complaints, habits, and goals.
- Scheduled appointments, answered phones, greeted clients, processed payments, created client service tickets, prepared and managed patient files.
- Achieved optimal, sustainable results by educating patients on restorative and preventive practices.
- Enhanced patient outcomes by conferring with interdisciplinary providers
- Improved delivery of care by researching industry innovations and implementing proven techniques.
Education
Psychology
Clarks Summit University
Reflexology Therapy
Iowa College of Natural Health
Health, Psychology, Sociology, Communications
Hawkeye Community College
EFT/TFT, Mindfulness, Life Coaching
Priority Academy
Skills
- Business Acumen
- Strategic Planning
- Leadership
- SWOT Analysis
- Communication
- Adaptability
- Critical Thinking
- Relationship Building
- Sales
- Customer Service
- Merchandising
- Medical Terminology
Timeline
Store Manager
The Good Feet Store
02.2024 - Current
Sole Proprietor
Rachel Lynne Wellness
06.2020 - Current
Store Manager
Victoria's Secret & PINK
03.2018 - 03.2020
Business Manager
Lancome USA And Von Maur
08.2017 - 03.2018
Merchandising Manager
Victoria's Secret & PINK
01.2017 - 08.2017
Sole Proprietor
Thrive Bodywork And Wellness
04.2009 - 08.2016
Reflexology Therapy
Iowa College of Natural Health
Health, Psychology, Sociology, Communications
Hawkeye Community College
EFT/TFT, Mindfulness, Life Coaching
Priority Academy
Psychology
Clarks Summit University
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