Rachel Klis
Lenexa
Summary
Highly motivated and experienced dental hygienist with eight years of experience seeking to use many years of versatile skills with proven ability to excel in patient communication, customer service, and time management.
Passionate and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to be adaptive and take on added responsibilities to meet team goals, in a meaningful way.
Overview
8
8
years of professional experience
Work History
Dental Hygienist
Leawood Dental
05.2020 - Current
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Strengthened patient rapport through empathetic communication, addressing concerns and answering questions effectively
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Improved and developed knowledge through continuing education courses and seminars.
- Promoted a welcoming environment by maintaining a clean and organized workspace, leading to increased patient satisfaction rates.
- Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
- Streamlined appointment scheduling process for better time management and increased overall productivity.
- Improved and developed knowledge through continuing education courses and seminars..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from patients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained up-to-date knowledge of product and service changes.
Full time hygienist
New Horizons Dental Care
06.2018
- Executing new patient protocols including x-rays, intra oral photos, ITero scanning, periodontal assessment including lab testing/ irrigation, and treatment planning
- Have been continuing to develop in oral hygiene instructions, and making sure to address what matters most to each individual patient
- Personalized and individual dental care is important in keeping recall appointments, and in making sure every patient has a positive experience at our office
Full time hygienist
Tiffany Springs Dental Group and Orthodontics
06.2017 - 06.2018
- Skilled in patient assessment, treatment planning and explanation, executing dental hygiene and periodontal treatment with laser and irrigation, and scheduling follow up appointments
- Educated patients on the importance of oral hygiene, promoting healthier habits and better overall dental health.
- Demonstrated strong attention to detail while charting periodontal conditions during examinations, contributing to more accurate diagnoses from dentists..
Education
Bachelor of Science - Dental Hygiene
University of Missouri Kansas City, Dental School
05.2017
Major - Biology
Kansas State University
Manhattan, KS01.2015
Skills
- Dental software proficiency
- Decision-making
- Multitasking
- Organizational skills
- Task prioritization
- Time management
- Problem-solving
- Excellent communication
Community Service
- Team Smile
- Give Kids a Smile
- MOMOM/KMOM
Timeline
Dental Hygienist
Leawood Dental
05.2020 - Current
Full time hygienist
New Horizons Dental Care
06.2018
Full time hygienist
Tiffany Springs Dental Group and Orthodontics
06.2017 - 06.2018
Major - Biology
Kansas State University
Bachelor of Science - Dental Hygiene
University of Missouri Kansas City, Dental School
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