Rachel Knight
Bend Animal Emergency
Bend,OR
2
Languages
1
Certification
5
years of professional experience
Dedicated professional with extensive experience in emergency veterinary medicine, specializing in building trust with clients during their most emotional moments. Expertise includes translating complex medical information into clear, actionable recommendations, enabling families to make informed decisions about their pets' care within financial means. Success is rooted in credibility and authenticity. I create strong relationships through empathy, confidence, and expertise. Motivated to leverage relationship-building and consultative selling skills within a professional sales organization.
Work History
ICU Technician
8 Months- Conducted in-depth consultations, guiding clients through complex medical choices and major financial considerations.
- Designed and communicated emergency treatment plans, ensuring clients grasped the significance and expected results of recommended care.
- Assess client priorities and financial limitations to recommend individualized care plans without compromising medical integrity.
- Build lasting trust during emotionally charged situations by remaining calm, compassionate, and solution focused.
- Conduct consultative conversations with clients facing critical medical decisions and significant financial investments.
- Collaborate with veterinarians to deliver accurate information, empowering clients to make confident decisions.
ICU Technician
1 Year 10 Months- Assisted clients in understanding emergency treatment recommendations while outlining financial estimates for informed decision-making.
- Demonstrated commitment to client/patient advocacy by fostering compassionate communication skills.
- Trained new technicians on both medical procedures and client communication.
- Oversaw multiple high-priority cases, ensuring exceptional customer service in a high-stakes environment.
- Developed standard operating procedures for equipment maintenance, improving reliability and readiness of tools.
ICU Technician
7 Months- Acted as a key resource for emergency and surgical teams, ensuring seamless operations in overnight ICU settings.
- Monitored patient vital signs and reported abnormalities to veterinarians for timely intervention.
- Explained procedures, treatment options, and financial expectations clearly, ensuring client understanding and comfort.
- Maintained professionalism and composure in fast-paced, emotionally charged situations, fostering a supportive environment.
Education
Associate of Applied Science - American Sign Language Interpreting
Bachelor of Science - Developmental Psychology Studies
Skills
Critical Care Consultations
Consultative Sales
Triage
Financial Guidance
Skilled in managing client objections
Negotiation
Proficient in securing high-value estimates
Client Communication
Relationship Building
Strategic Communication
Effective conflict resolution
Cross-Functional Collaboration
Veterinary Terminology
Emotional Intelligence
Certification
- American Sign Language Interpreting Program
- Sign Language Communicator Certificate
- Advanced Life-Saving Certification
- Radiology Safety Certification
- CPR Certification
LANGUAGES
English
American Sign Language (ASL)
Timeline
ICU Technician
Bend Animal Emergency
12.2025 - CurrentRead More
ICU Technician
Veterinary Emergency of Midlothian
08.2023 - 06.2025Read More
ICU Technician
I-20 Animal Medical Center
05.2021 - 12.2021Read More
Tarrant County College
Associate of Applied Science from American Sign Language Interpreting
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University of Arkansas
Bachelor of Science from Developmental Psychology Studies
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Tagline
- Sign Language Interpreter
- Outdoor Educator
- Hiked 2,100 miles of the PCT