Rachel Kone
Summary
Accomplished Quality Engineer with a proven track record at The Boeing Company, enhancing quality assurance and management systems. Significantly improved non-conformance resolution efficiency with Geometric Dimensioning and Tolerancing, and root-cause analysis skills. Fostered a culture of continuous improvement and client satisfaction through attention to detail and proactive problem-solving. Proven ability to collaborate effectively with teams, adapt to changing needs, and deliver impactful results. Known for reliability and commitment to quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Engineer
THE BOEING COMPANY
Heath, OH
06.2023 - Current
- Reviewed approximately 100 plannings for compliance with drawings and specifications and perform process surveillance.
- Performed sub-assembly and final assembly inspections for quality and compliance with drawings and manufacturing plans.
- Wrote non conformance reports and reviewed dispositions.
- Analyzed non-conformance trends to evaluate effectiveness of corrective actions.
- Built FAI paperwork.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Created detailed reports on engineering activities and findings.
Merchandise Associate
Marshalls TJX Companies
Cincinnati, OH
09.2018 - 08.2024
- Greeted customers and checked them out at the register by offering the TJX rewards credit card. Best customer connection.
- Helped customers with their needs by offering information about products. Led store organization. Processed inventory.
- Increased customer satisfaction by providing exceptional service.
Product - Packaging Engineering Internship
The Hillman Group
Cincinnati, OH
10.2022 - 03.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files and spreadsheets.
- Supported the product dimensional data cleansing project with the Hardware Solutions Team. Support Packaging for direct material with suppliers and accurate packaging datasheets.
- Maintained and updated packaging catalogs for multiple plants.
Sales Co-op
Marshalls TJX Companies
Cincinnati, OH
01.2021 - 05.2021
- Promoted credit and loyalty programs during customer interactions. Accurately rang customer purchases/returns and counted change back to customer according to established operating procedures.
- Helped customers with their needs by offering information about products. Led store organization.
Client Advisor
Coris Bank International
Ouagadougou
03.2014 - 06.2017
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Opened/closed bank accounts, built loans files and closed loans for customers.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
Customer Representative
UAB Insurances
Ouagadougou
08.2011 - 02.2014
- Reviewed insurance policies to determine coverage. Prepared insurance claim forms or related documents and reviewed them for completeness.
- Calculated amount of claim. Post or attach information to claim file. Transmitted claims for payment or further investigation.
- Contacted insured or other involved persons to obtain missing information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Education
Bachelor of Science - Industrial Management
University of Cincinnati
Cincinnati, OH04-2023
Associate of Arts - Business Administration
Cincinnati State Technical And Community College
Cincinnati, OH12-2021
Skills
- Continuous improvement
- Geometric Dimensioning and Tolerancing
- ISO 9001, ISO 9000 standards
- J-STD-001, PFMEA, PPAP
- Root-cause analysis
- Quality assurance
- Quality management system
- Corrective and preventive actions
- Six sigma Yellow Belt
- Attention to detail
- Python, RStudio, LabVIEW, MATLAB (College Level)
- French fluency
Certification
Six Sigma Yellow Belt (May 2022 at the University of Cincinnati)
Credential ID : 9QAjdGGijm
Languages
French
Native or Bilingual
Timeline
Quality Engineer
THE BOEING COMPANY
06.2023 - Current
Product - Packaging Engineering Internship
The Hillman Group
10.2022 - 03.2023
Sales Co-op
Marshalls TJX Companies
01.2021 - 05.2021
Merchandise Associate
Marshalls TJX Companies
09.2018 - 08.2024
Client Advisor
Coris Bank International
03.2014 - 06.2017
Customer Representative
UAB Insurances
08.2011 - 02.2014
Bachelor of Science - Industrial Management
University of Cincinnati
Associate of Arts - Business Administration
Cincinnati State Technical And Community College