Rachel Korta
Farmington Hills,MI
Summary
Compassionate and detail-oriented healthcare customer service professional with experience supporting patients in clinical and medical office environments. Skilled in appointment scheduling, insurance verification, electronic medical records, and patient communication. Background includes hands-on clinical support as a Laser Technician, combined with strong administrative and customer service experience. Recognized for maintaining professionalism in fast-paced settings, building patient trust, and contributing to efficient provider workflows while delivering high-quality care.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Henry Ford Health
11.2025 - Current
- Greet and assist patients professionally in person and over the phone
- Schedule, confirm, and coordinate appointments to support provider workflows
- Verify patient demographics, insurance information, and financial records
- Address patient questions with empathy while maintaining HIPAA compliance
- Maintain accurate electronic medical records and front office operations
Laser Technician
Pain Free Life Centers of Michigan
03.2024 - 11.2025
- Prepare patients for laser therapy treatments ensuring comfort and safety
- Educate patients on procedures, outcomes, and post-treatment care
- Assist providers during laser sessions and maintain treatment rooms
- Support front desk operations including scheduling and check-in
- Deliver patient-centered care focused on pain reduction and recovery
Key Holder / Floor Supervisor
Hollister Co.
09.2023 - 03.2024
- Open and close the store following operational and security procedures
- Supervise associates and lead daily floor operations
- Coach team members to improve performance and engagement
- Resolve customer concerns professionally
- Maintain visual standards and organized sales floor
Data Entry Sales Specialist
Renewal by Andersen
09.2022 - 07.2023
- Enter and verify customer and sales data accurately
- Collaborate with team members to resolve data discrepancies
- Schedule inbound consultations and support call center workflows
- Maintain digital documentation and internal systems
- Maintain a 90–95% issued appointment rate
Style Consultant
Target
09.2017 - 09.2022
- Provide exceptional customer service while meeting sales goals
- Recommend products based on customer needs
- Operate POS systems for purchases and returns
- Open and close store following company procedures
- Maintain organized displays and sales floor
Education
High School Diploma -
Bolingbrook High School
Bolingbrook06-2014
No Degree - Esthetician Certificate
American Academy of Esthetics
Lisle, IL08-2021
Skills
- Patient Scheduling & Coordination
- Medical Front Office Support
- Insurance Verification & Payment Collection
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Customer Service & Patient Advocacy
- Data Entry & Documentation Accuracy
- Microsoft Word, Excel, Outlook
- Phone & In-Person Communication
- Time Management & Multitasking
- Conflict Resolution & De-escalation
- POS & Payment Processing
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- American Academy of Esthetics – Esthetics Program
- AIMLA Certification (2025)
- Laser Therapy Technician Course
Timeline
Customer Service Representative
Henry Ford Health
11.2025 - Current
Laser Technician
Pain Free Life Centers of Michigan
03.2024 - 11.2025
Key Holder / Floor Supervisor
Hollister Co.
09.2023 - 03.2024
Data Entry Sales Specialist
Renewal by Andersen
09.2022 - 07.2023
Style Consultant
Target
09.2017 - 09.2022
High School Diploma -
Bolingbrook High School
No Degree - Esthetician Certificate
American Academy of Esthetics