Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Kossick

White Lake,MI

Summary

With a proven track record consisting of 6 years at Michigan Medicine and 10 years at St. Joseph Mercy Hospital, I excel in vital signs monitoring and emergency response, showcasing exceptional attention to detail and the ability to remain calm under stress. My experience has significantly enhanced patient satisfaction and team efficiency, demonstrating both hard and soft skills critical in high-pressure healthcare environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Michigan Medicine
04.2018 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.

911 Dispatcher

Canton Township Public Safety
04.2015 - 03.2018
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Rapid Response Tech

St. Joseph Mercy Hospital
02.2005 - 04.2015
  • Contributed to improved patient satisfaction scores by delivering compassionate, empathetic care during high-stress situations.
  • Maintained accurate patient records, enabling efficient information retrieval for healthcare providers and facilitating continuity of care.
  • Utilized advanced clinical skills in monitoring vital signs, assisted RRT RN's in administering medications, and initiating life-saving interventions when necessary.
  • Proficient at utilizing Ultrasound technology to provide IV access in critically ill patients, actively coding patients as well as patients with chronically difficult vasculature/"tough poke"patients.

Education

No Degree - Biology

Eastern Michigan University
Ypsilanti, MI

High School Diploma -

John Glenn High School
Westland, MI
06-2003

Skills

  • Vital signs monitoring
  • Patient Observation
  • IV Insertion
  • Phlebotomy Techniques
  • Infection control standards
  • Blood Glucose Testing
  • Catheter Care
  • ADL support
  • Emergency Response
  • Basic Life Support
  • Calm Under Stress
  • Attention to Detail

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.

Timeline

Patient Care Technician

Michigan Medicine
04.2018 - Current

911 Dispatcher

Canton Township Public Safety
04.2015 - 03.2018

Rapid Response Tech

St. Joseph Mercy Hospital
02.2005 - 04.2015

No Degree - Biology

Eastern Michigan University

High School Diploma -

John Glenn High School

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Rachel Kossick