Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Kouns

Frederick,MD

Summary

Dedicated and physically strong professional with a background in hospitality, notably at Windgate By Wyndham. Proven expertise in housekeeping and customer service, ensuring immaculate environments and enhancing guest satisfaction. Skilled in health and safety compliance, with a commitment to maintaining high standards of cleanliness and organization.

Overview

14
14
years of professional experience

Work History

Housekeeper

Windgate By Wyndham
02.2025 - 06.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.

Housekeeping Room Attendant

Red Roof Inn
11.2021 - 02.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Lunchroom Attendant

North Allegheny School Dist
06.2018 - 06.2020
  • Monitored student behavior and implemented corrective actions.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Cleaned tables, straightened chairs and swept floors between lunch periods.
  • Prepared food and stocked display cases for milk, beverages and snacks.

Medical Assistant

MedExpress Urgent Care
07.2012 - 08.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Certified Nursing Assistant

UPMC
12.2011 - 08.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Associate of Science - Medical Assistant

Kaplan Career Institute
Pittsburgh
05-2010

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Vacuuming and sweeping
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen cleaning
  • Hospitality background
  • Physically strong

Timeline

Housekeeper

Windgate By Wyndham
02.2025 - 06.2025

Housekeeping Room Attendant

Red Roof Inn
11.2021 - 02.2025

Lunchroom Attendant

North Allegheny School Dist
06.2018 - 06.2020

Medical Assistant

MedExpress Urgent Care
07.2012 - 08.2016

Certified Nursing Assistant

UPMC
12.2011 - 08.2014

Associate of Science - Medical Assistant

Kaplan Career Institute

Similar Profiles

CREATE PROFILE