Summary
Overview
Work History
Certification
Timeline
Receptionist

Rachel Kramer

Hampshire,IL

Summary

A versatile and dynamic professional with extensive experience across diverse industries. Possessing a proven ability to navigate complex challenges, innovative problem-solving skills, adaptability, and a proactive approach to seize new opportunities. Committed to achieving impactful results and dedicated to contributing to the advancement of organizational objectives.

Overview

20
20
years of professional experience
7
7
Certifications

Work History

Associate Buyer

Aldi USA
01.2023 - Current
  • Supports the Buying Director in overseeing the product lifecycle for bath tissue and paper towels.
  • Efficiently manage multiple projects simultaneously such as creating new contracts, contract updates, updating packaging and launching new/test items by prioritizing tasks, setting deadlines, and facilitating seamless information flow across internal teams and external partners.
  • Manages multiple suppliers and evaluates their performance metrics regularly, holding them accountable for meeting established standards of quality, delivery, and pricing.
  • Implements data-driven decision-making processes, resulting in more effective product selections and increased profitability.
  • Utilizes a variety of software applications such to maintain databases, create reports, and manage spreadsheets effectively.
  • Serve as the primary liaison between internal and external stakeholders, collaborating closely with the direct leader to ensure seamless coordination and communication.
  • Works closely with supply chain teams to forecast demand, ensuring optimal inventory levels were maintained to meet distribution center and customer needs.
  • Handles administrative and clerical tasks including phone inquiries, document preparation, scheduling meetings, organizing files, and processing paperwork.
  • Ensures documents and data remain secure and confidential.

Operations Manager

Airmid
4 2022 - 11.2022
  • Reduced financial inconsistencies by 50% while assessing and verifying billing invoices and expense reports.
  • Collaborated with outside marketing and design teams to develop and plan site content, layout and style to present to the owners.
  • Assisted with marketing strategy creation and advertising initiatives to better promote the business to public.
  • Responded to customer inquiries for products, services and company information.
  • Created educational content pertinent to the business.
  • Managed content distribution to online channels and social media platforms.

Business Development Associate

Minerallac Company
02.2021 - 04.2022
  • Supported 4 Business Development Managers by creating RFPs, created sales presentations and created various sales documents used to evaluate product and service performance in assigned sales territory.
  • Consistently maintained in-depth knowledge of company products and services to deliver expert-level support to customers and BDMs.
  • Effectively managed the needs of multiple BDMs simultaneously by leveraging strong prioritization and multitasking skills.
  • Fielded customer emails and calls regarding available merchandise, sales, current prices and upcoming company events.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Completed special projects as assigned by supervisor such as assisting in development of an internal special price tool with the IT and Accounting department.

Client Service Representative

Doctor's Data Laboratory
03.2019 - 02.2021
  • Responded promptly and accurately to requests both orally and written from physicians and their staff.
  • Effectively explained laboratory tests and collection procedures to patients.
  • Responsible for contacting physician offices and patients to clarify submitted testing information.
  • Liaise with other departments who have customer contacts (Scientific support, sales, accounting, shipping/receiving and the lab) to assure that physicians and their offices receive additional support for laboratory tests provided by the company.
  • Designated as the primary point of contact for hormone testing due to demonstrated precision and thorough understanding of complex testing protocols; supported all related tasks and inquiries from physicians and patients.
  • Combined patience, determination, and persistence to troubleshoot complex client issues.
  • Ability to work effectively in a fast-paced environment.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.

Fraud Analyst

Mercola Health Resources
10.2015 - 11.2018
  • Collaborated with management team to discuss fraud trends and activity.
  • Worked closely with IT department to create, maintain and optimize custom tools that assisted in identifying fraudulent activity.
  • Collaborated with the accounting department on a weekly/monthly basis for the reconciliation of charges from fraudulent orders.
  • Developed innovative methods and designed department specific processes to identify and mitigate eCommerce fraud.
  • Examined extensive datasets to identify fraud patterns and detect anomalies.
  • Represented the company in PayPal and Amazon for all chargebacks and disputes.
  • Oversaw eCheck payments to ensure they were legitimate and collected payment from customers for returned eCheck payments.
  • Managed eCommerce orders with discrepancies, ensuring accurate item additions, proper customer billing, and timely product shipment of these orders.
  • Developed and maintained comprehensive daily, weekly, and monthly reports on fraudulent activity and chargebacks.

Customer Service Supervisor

Mercola Health Resources
10.2011 - 10.2015
  • Oversaw team of 8 customer service professionals assisting customers.
  • Led a specialized Marketing team within the Customer Service department that developed and trained processes to teach CSRs more in depth knowledge of all products, show CSRs how to upsell products better and how they could consistently meet required sales goals weekly/monthly.
  • Handled a diverse range of customer service and administrative responsibilities to resolve escalated issues promptly and effectively.
  • Led the training of new team members and provided mentorship to enhance productivity, accuracy, and customer satisfaction.
  • Recognized and rewarded subordinates for exceptional performance to foster a positive and collaborative customer service culture.
  • Proactively sought out personal learning and development opportunities.
  • Received numerous positive customer reviews recognizing dedication to exceptional customer service.
  • Coached team members on customer calls weekly.
  • Monitored and rated team member calls and e-mails to customers monthly.

Certification

Professional Certification in Leadership by The Disney Institute

Timeline

Associate Buyer

Aldi USA
01.2023 - Current

Business Development Associate

Minerallac Company
02.2021 - 04.2022

Client Service Representative

Doctor's Data Laboratory
03.2019 - 02.2021

Fraud Analyst

Mercola Health Resources
10.2015 - 11.2018

Customer Service Supervisor

Mercola Health Resources
10.2011 - 10.2015

Operations Manager

Airmid
4 2022 - 11.2022

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Rachel Kramer