Rachel Kristensen
Livonia,MI
Summary
Dedicated professional with expertise in building relationships with clients, vendors and coworkers. Strong communicator with a focus on delivering exceptional service and driving revenue. Possesses versatile skills in project management, problem-solving, and process improvement. Brings fresh perspective and strong commitment to excellence.
Overview
22
22
years of professional experience
Work History
Supply Chain Specialist - Floral Success
Tribute Technology
04.2024 - Current
- Responsible for aligning clients with vendors and acting as intermediary to ensure timely delivery of products and optimal efficiency.
- Assist with pricing issues and questions related to inventory and store line.
- Actively oversee new store activations, re-activations and upgrades.
- Ensure positive client experiences through quality service, timely resolution and consistent communication.
- Responsible for client retention and mitigating churn.
Vendor Operations Specialist
Tribute Technology
07.2022 - 04.2024
- Identified, solicited, and onboarded new vendors to optimize network coverage for priority clients.
- Coordinated new vendor set-up and documentation in our CRM and integrated systems.
- Attended weekly sales meetings, working lockstep with production to ensure client satisfaction.
- Collaborated with other internal business units in establishing processes and procedures to respond to all vendor needs for B2B customers, establishing and documenting best practices.
- Managed product pricing changes and content updates.
- Worked cross-teams, ideating and designing new programs and systems to consistently improve and scale our vendor base.
Client Relationship Manager
Kforce
11.2020 - 05.2022
- Account manager for staffing needs of major clients within the automotive industry.
- Responsible for establishing relationships with hiring managers and bringing in new sales contracts.
- Managed the day-to-day oversight of client partnerships, providing a wide range or operational and administrative support.
- Developed pipeline of prospective leads, tracking and managing my book of business in Salesforce, updating KPI's and meeting goals set.
- Cultivated strong working relationships with recruitment team to ensure deliverables met and exceeded targets.
Membership Sales Manager
Association for Advancing Automation
04.2019 - 12.2019
- Developed viable pipeline of membership prospects and qualified leads.
- Compiled and analyzed industry and event data to determine best approach for networking to build trust and attract new leads.
- Traveled to events and trade shows throughout the year to establish new connections within the industry.
- Supported on-site operations at events hosted by the association and was integral in building relationships with attendees, both current and prospective members.
- Managed accounts to retain existing relationships and grow their current share of business.
- Collaborated with marketing team to create uniformity between messaging and campaigns to prospective members.
- Managed all online advertising sales.
Exhibit Sales and Business Development Manager
Association for Advancing Automation
01.2018 - 04.2019
- Responsible for selling booth spaces, sponsorships, and related services for trade shows, conferences and events, including Automate, the largest broad automation trade show in North America, as well as The Vision Show, held biannually in Boston.
- Established relationships with key decision-makers within organizations to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
Senior Recruiter, Office of Admissions
Henry Ford College
09.2013 - 12.2017
- Recruited and guided prospective students through the admissions process from first contact through registration.
- Visited local high schools to give presentations to high school juniors and seniors.
- Responded to all student questions related to admissions, in person, via telephone, through email and other on-line processes.
- Attended college fairs, career expos, and other community events as a representative of the College, including Chamber of Commerce meetings and events.
- Managed student workers in the Office of Admissions.
- Served as Project Manager for Discover Day, 2015, 2016 and 2017, the largest on-campus recruiting event of the year and was solely responsible for the planning and organizing of the event. Arranged bus transportation for over 700 students to campus as well as the activities of the day. Acted as direct point of contact for all faculty involvement and participation.
- Educated students on college admissions process, financial aid and scholarship questions.
Enrollment Administrator/Welcome Center Manager
Henry Ford College
09.2012 - 09.2013
- Enrollment Services Manager cross-trained in Admissions, Registration, Records, Financial Aid and Student Accounting services.
- Dedicated to stream-lining process and procedure to best serve students and optimize overall student experience.
- Served as a liaison to academic and student service areas across campus.
- Assisted staff members in lab and students at counter with complex account issues and all other issues within Welcome Center.
- Served as point person for all communications disseminated throughout the Welcome Center.
- Veterans Affairs Certifying Official, responsible for certifying veteran student enrollment through Veterans Affairs, including all related processing, registration and billing-related issues.
Program Advisor /Coordinator
Henry Ford College
11.2010 - 09.2012
- Responsible for launch of 21st Century Technical Communications Program.
- Marketed program on campus and within community through information sessions, presentations and conversations to recruit new students and create awareness of the program.
- Responded to all phone and email inquiries from prospective students.
- Advised new students in selection of courses and all matters pertaining to registration and scheduling.
- Conducted program evaluations to determine student success and progress.
- Communicated trends and employment opportunities in the career market.
- Developed relationships with members of industry to foster employment opportunities for program graduates.
- Served as member of the Cisco Advisory Committee.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
Admissions Advisor
Henry Ford College
10.2006 - 11.2010
- Effectively communicated the admissions process to prospective students and parents.
- Assisted students in program selection, assessment, and the financial aid process.
- Reviewed admissions applications and evaluated student credentials.
- Represented the College with professionalism, as front-line, first-person contact on campus and various college fairs, high school visits and community events.
- Managed orientation sessions.
- Maintained database of prospective and admitted students.
- Assisted students in exploring and selecting career paths.
Coordinator, Southeast Michigan Programs
Ferris State University
09.2005 - 07.2006
- Managed all programs offered at community colleges in Southeast Michigan, including Macomb College, Henry Ford College, Saint Clair Community College and Oakland Community College.
- Evaluated transcripts and advised on program requirements and eligibility.
- Acted as liaison between students, University faculty, community college partners and industry.
- Organized information sessions and coordinated availability of conference rooms for classes offered on the community college campus.
- Served as member of Advisory Board for Industrial Technology and Management, BAS Program.
Program Manager at Henry Ford College
Ferris State University
04.2004 - 08.2005
- Orchestrated recruiting and marketing program on the campus of Henry Ford College.
- Administered 2+2 and 3+1 program requirements, including evaluating transcripts, course equivalencies, curriculum and managing plan of study.
- Maintained student academic files and log of coursework completed for each student in program.
- Assigned adjunct instructors, scheduled courses, and allocated room assignments.
- Visited classes to gauge student interest, distribute evaluations and provide program assessment.
- Identified program obstacles and communicated possible impacts to team.
Education
Bachelor of Arts - International Studies
The University of Michigan
Dearborn05-1998
Skills
- Sales
- Account management
- Client relationship management
- Knowledge of supply chain management
- Vendor partnership coordination
- Strategic vendor collaboration
- Program management
- Higher education expertise
- Effective written and verbal communication
- Process improvement
- Event coordination
Languages
Spanish
Limited Working
Timeline
Supply Chain Specialist - Floral Success
Tribute Technology
04.2024 - Current
Vendor Operations Specialist
Tribute Technology
07.2022 - 04.2024
Client Relationship Manager
Kforce
11.2020 - 05.2022
Membership Sales Manager
Association for Advancing Automation
04.2019 - 12.2019
Exhibit Sales and Business Development Manager
Association for Advancing Automation
01.2018 - 04.2019
Senior Recruiter, Office of Admissions
Henry Ford College
09.2013 - 12.2017
Enrollment Administrator/Welcome Center Manager
Henry Ford College
09.2012 - 09.2013
Program Advisor /Coordinator
Henry Ford College
11.2010 - 09.2012
Admissions Advisor
Henry Ford College
10.2006 - 11.2010
Coordinator, Southeast Michigan Programs
Ferris State University
09.2005 - 07.2006
Program Manager at Henry Ford College
Ferris State University
04.2004 - 08.2005
Bachelor of Arts - International Studies
The University of Michigan