Dynamic Library Media Technology Specialist and Teacher with a proven track record in enhancing educational technology use, training staff, and fostering stakeholder engagement. Offering well-rounded skill set and readiness to learn and grow in customer-centric environment. Brings foundational understanding of customer service principles and quick learning ability with technology and analytics tools. Ready to use and develop communication and problem-solving skills in Enterprise Customer Success Manager role.
Goal setting and achievement
Data-driven decision making
Stakeholder advocacy
Staff mentoring & leadership
Training programs
Positive attitude
Problem resolution
Adaptability and flexibility
Verbal and written communication
Team collaboration