Rachel Kunkel
Wind Gap,PA
Summary
Highly productive and efficient Medical Receptionist with a compassionate demeanor. Proficient in patient scheduling, medical billing, and confidential record keeping. Exceptional communication, time management, and empathy skills ensure smooth operation of healthcare facilities and positive patient experiences.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Edward C.H. Chen, MD
Bethlehem , PA
12.2005 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Ensured seamless patient interactions, enhancing overall experience
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Receptionist
Amannda Richline, DPM
Belvidere , NJ
05.2004 - 05.2005
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Buyer's Assistant
Supervalu, Inc.
Easton , PA
12.1997 - 03.2003
- Coordinated with internal departments such as accounting, logistics and warehouse teams regarding the status of orders.
- Monitored inventory levels and tracked shipment schedules to ensure timely delivery of goods.
- Evaluated stock levels against forecasted demand to determine re-order points for buyers.
- Provided support during trade shows by helping set up displays, arranging transportation for samples and managing customer inquiries about products offered by the company.
Education
Specialized Diploma - Medical Office Specialist
Northampton Community College
Bethlehem, PA05.2004
Specialized Associates Degree - Business Data Processing
Information Computer Systems Institute
Allentown, PA09.1992
Skills
- Medical Transcription
- Medical terminology proficiency
- Understanding of insurance details
- Prescription Coordination
- Precertification requirements
- Critical thinking abilities
- HIPAA Compliance
- Insurance Verification
- Appointment Setting
- Microsoft Office
- Patient Relations
- Patient Scheduling
- Patient callbacks
- Electronic Medical Records
- Medical billing and coding
- EMR / EHR
- Telephone Etiquette
- Reminder calls
Timeline
Medical Receptionist
Edward C.H. Chen, MD
12.2005 - Current
Medical Receptionist
Amannda Richline, DPM
05.2004 - 05.2005
Buyer's Assistant
Supervalu, Inc.
12.1997 - 03.2003
Specialized Diploma - Medical Office Specialist
Northampton Community College
Specialized Associates Degree - Business Data Processing
Information Computer Systems Institute
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