Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel LaCosse

Ishpeming

Summary

Dynamic Case Manager with proven success at Care Planning Institute, adept at case documentation and client advocacy. Enhanced client satisfaction through effective care coordination and crisis intervention, achieving positive outcomes. Skilled in relationship building and problem-solving, I excel in developing comprehensive case management plans tailored to individual needs.

Overview

11
11
years of professional experience

Work History

Case Manager

Care Planning Institute
08.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.

Patient Services Coordinator

Arcadia Home Care Services
09.2022 - 07.2025
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
  • Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Taught patients and families to use at-home medical equipment.

Head Optometric Technicion

Superior Eye Health & Vision Therapy Center
08.2021 - 08.2023
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
  • Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
  • Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
  • Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
  • Collaborated with team members to maintain an effective referral network, driving new business opportunities for the practice.
  • Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.

Certified Nurses Aide

Norlitenursingcenter
09.2014 - 08.2021
  • Reduced risk of injury for both patients and staff members through proper utilization of assistive devices during transfers or exercise routines.
  • Supported quality of life for patients by engaging in meaningful conversations, therapeutic activities, and providing companionship during free time.
  • Expedited communication between healthcare team members by actively participating in shift change report meetings and conveying relevant patient information effectively.
  • Increased efficiency in medical record keeping through meticulous documentation of all administered medications, treatments provided, and relevant observations made during shifts.
  • Enhanced patient mobility by assisting with transfers, ambulation, and positioning tasks when needed.
  • Strengthened relationships between nursing staff members through active collaboration on interdisciplinary teams focused on improving overall patient outcomes.
  • Facilitated patient comfort during personal care tasks such as bathing, grooming, dressing, feeding, and toileting assistance.
  • Improved patient satisfaction by providing compassionate and attentive care to patients with various illnesses and disabilities.
  • Provided exceptional bedside manner while administering medications under the supervision of licensed nurses or physicians.
  • Ensured optimal nutrition intake for patients with dietary restrictions or difficulties swallowing by closely monitoring meal consumption and offering appropriate food alternatives when necessary.
  • Supported the physical well-being of patients through diligent monitoring of vital signs and timely reporting of any concerns or changes to supervising nurse.
  • Maximized privacy during personal care activities by utilizing appropriate drapes or curtains and maintaining a respectful demeanor.

Education

N/A

Negaunee High School
Negaunee, MI

Welding

Northern Michigan University
Marquette, MI

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Documentation and reporting
  • Active listening
  • Organization and multitasking
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Care coordination
  • Community resources
  • Case planning
  • Critical thinking
  • Documentation proficiency
  • Community outreach
  • Records management
  • Data entry and analysis
  • Referral coordination
  • Resource management
  • Case management tracking
  • Patient support
  • Case needs assessment
  • Home visits and inspections
  • Patient assessment
  • Annual case reviews
  • Staff management
  • Discharge planning
  • Needs assessment
  • Direct patient care
  • Medical records management
  • HIPAA compliance
  • Verbal and written communication
  • Team collaboration
  • Client relationship management
  • Goal setting
  • Team building
  • Organizational skills
  • Client meetings

Timeline

Case Manager

Care Planning Institute
08.2024 - Current

Patient Services Coordinator

Arcadia Home Care Services
09.2022 - 07.2025

Head Optometric Technicion

Superior Eye Health & Vision Therapy Center
08.2021 - 08.2023

Certified Nurses Aide

Norlitenursingcenter
09.2014 - 08.2021

N/A

Negaunee High School

Welding

Northern Michigan University

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Rachel LaCosse