Rachel Ladd
Happy Valley,OR
Summary
Manager for the last 5 years focused on team building thru effective communication and example. Setting the standards in my respective stores and focusing on customer service and positive attitudes.
Overview
1
1
year of professional experience
Work History
Store Manager
Rudy's Barbershop
10.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed Stylists successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached Stylists in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Created a team environment thru coaching and one on one meetings ,which alleviated turn over.
- Approved regular payroll submissions for employees.
- Facilitated monthly store outings/activities which strengthened my team.
- Ordered products for my store on a weekly basis and received product thru net suite. Communication with retail team as needed.
- Effectively implemented the rules and company policies thru clear communication and positive feedback when necessary.
Education
Cosmetolgy - Cosmetology
Paul Mitchel The School Portland
Portland, OR03.2015
Skills
- Financial Statement Review
- Store Merchandising
- Originality and Creativity
- Administrative Management
- Focus and Follow-Through
- Staff Supervision
- Multitasking and Organization
- Problem Anticipation and Resolution
- Payroll Management
- Customer Service
- Inventory Management
- Verbal and Written Communication
- Employee Training
- Policies and Procedures
- Supply Ordering
- Shift Scheduling
- Team Development
- Bank and Safe Deposits
- Complaint Resolution
- Leading Staff Meetings
- Positive and Friendly
- Employee Terminations
- Sales Promotion
- Delegating Work
- Store Operations Oversight
- Business Growth Initiatives
- Employee Motivation
- Money Handling
- Inventory Rationalization
- Standards and Practices
- Shelf Organizing
- Order Management
- Effective Selling Techniques
- Morale Improvements
- Leadership
- Customer Relations
Timeline
Store Manager
Rudy's Barbershop
10.2021 - Current
Cosmetolgy - Cosmetology
Paul Mitchel The School Portland
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