Overview
Work History
Education
Skills
Timeline
Generic

Rachel Lafleur

Somersworth,NH

Overview

24
24
years of professional experience

Work History

Inbound Receiver

Target
07.2023 - 09.2023
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Sorted and delivered materials to different work areas and staff.

Sales Associate

Walgreens
02.2013 - 09.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Zone Merchandise Supervisor

Walmart
08.1999 - 06.2011
  • Prepared and supervised various budgetary plans in assigned region.
  • Coordinated with customers and designed various store décor plans and provided upgrades.
  • Monitored and maintained Home lines and hardlines merchandising standards in assigned area, bolstering sales.
  • Managed all general orders and special assignments for business.
  • Monitored ad signboards for department and cleaned displays daily.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Developed and implemented successful strategies to increase sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Bult positive relationships with vendors for consistent and reliable supply of products.
  • Collaborated with marketing team for prompt promotion of products.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Successfully drove new product lines to increase annual profits by [Number]%.

Education

No Degree -

Spaulding High School
Rochester, NH

Associate of Science - Addiction Counseling

NHTI - Concord's Community College
Concord, NH
08.2024

Certificate - Substance Abuse Disorder Treatment (SUD Tx)

NHTI - Concord's Community College
Concord, NH
05.2023

GED -

Dover Adult
Dover, NH
01.2023

Skills

  • Computer proficiency
  • Loading and unloading
  • Inventory management
  • Team collaboration
  • Order processing
  • Problem-solving abilities
  • Relationship Building
  • Record keeping
  • Conflict resolution
  • Interpersonal Skills
  • US Driver's License
  • Microsoft Office Suite
  • Self-Motivated and Independent
  • Teamwork and Cooperation
  • Punctual and Reliable

Timeline

Inbound Receiver

Target
07.2023 - 09.2023

Sales Associate

Walgreens
02.2013 - 09.2013

Zone Merchandise Supervisor

Walmart
08.1999 - 06.2011

No Degree -

Spaulding High School

Associate of Science - Addiction Counseling

NHTI - Concord's Community College

Certificate - Substance Abuse Disorder Treatment (SUD Tx)

NHTI - Concord's Community College

GED -

Dover Adult

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Rachel Lafleur