Rachel Lafleur
Somersworth,NH
Overview
24
24
years of professional experience
Work History
Inbound Receiver
Target
Somersworth, NH
07.2023 - 09.2023
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Sorted and delivered materials to different work areas and staff.
Sales Associate
Walgreens
Rochester, NH
02.2013 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Zone Merchandise Supervisor
Walmart
Rochester, NH
08.1999 - 06.2011
- Prepared and supervised various budgetary plans in assigned region.
- Coordinated with customers and designed various store décor plans and provided upgrades.
- Monitored and maintained Home lines and hardlines merchandising standards in assigned area, bolstering sales.
- Managed all general orders and special assignments for business.
- Monitored ad signboards for department and cleaned displays daily.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Developed and implemented successful strategies to increase sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Collaborated with marketing team for prompt promotion of products.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Successfully drove new product lines to increase annual profits by [Number]%.
Education
No Degree -
Spaulding High School
Rochester, NHAssociate of Science - Addiction Counseling
NHTI - Concord's Community College
Concord, NH08.2024
Certificate - Substance Abuse Disorder Treatment (SUD Tx)
NHTI - Concord's Community College
Concord, NH05.2023
GED -
Dover Adult
Dover, NH01.2023
Skills
- Computer proficiency
- Loading and unloading
- Inventory management
- Team collaboration
- Order processing
- Problem-solving abilities
- Relationship Building
- Record keeping
- Conflict resolution
- Interpersonal Skills
- US Driver's License
- Microsoft Office Suite
- Self-Motivated and Independent
- Teamwork and Cooperation
- Punctual and Reliable
Timeline
Inbound Receiver
Target
07.2023 - 09.2023
Sales Associate
Walgreens
02.2013 - 09.2013
Zone Merchandise Supervisor
Walmart
08.1999 - 06.2011
No Degree -
Spaulding High School
Associate of Science - Addiction Counseling
NHTI - Concord's Community College
Certificate - Substance Abuse Disorder Treatment (SUD Tx)
NHTI - Concord's Community College
GED -
Dover Adult