RACHEL LAMBERT QUEEN
Northport
Summary
Experienced nurse with exceptional communication skills with patients and interdisciplinary team members, and improves quality of care through evidence-based initiatives for the community served.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Nurse Leader - Registered Nurse
Five Horizons Health Services
03.2020 - Current
- Assess and treat patients in a clinical setting, including evaluating needs related to chronic health conditions and coordinating appropriate care.
- Communicate with patients via phone and patient portal to address healthcare needs.
- Coordinate patient care, including social service needs and referrals.
- Facilitate patient enrollment in healthcare resources, including medication and copay assistance programs for uninsured individuals.
- Coordinate care with various disciplines, including social services, transportation services, insurance programs, and multiple provider specialties.
- Manage medical records, disability documentation requests, and prior authorizations.
- Coordinate the ordering, delivery, and administration of office-administered medications.
- Utilize EMR systems efficiently and train employees at new clinic locations on clinical workflow and EMR processes.
- Assist with laboratory services, including specimen collection and testing coordination.
Team Leader/Bariatric Program Coordinator
DCH Regional Medical Center
04.2018 - 03.2020
- Coordinated project to advance the bariatric surgery program in obtaining quality accreditation.
- Developed policies, protocols, and care pathways based on evidence-based research and guidelines.
- Developed Bariatric Surgery education for interdisciplinary team members throughout the center.
- Coordinated Bariatric Surgery Committee to approve and develop policies, protocols, and care pathways, and implement new practice measures based on patient quality measures.
- Integrated evidence-based practice measures into perioperative and bariatric program settings.
- Served as liaison between center, surgeons, patients, and interdisciplinary team members.
- Utilized problem-solving techniques through Lean methodology.
- Hired, developed, and coached licensed and non-licensed staff.
- Supervised staff and the care of patients in four perioperative departments.
- Participated in competency and performance evaluation for staff.
Charge Nurse
DCH Regional Medical Center
02.2015 - 04.2018
- Coordinated staffing, patient flow, nursing assignments, and room assignments.
- Preceptor for staff members through department and nursing orientation and mentored team members through adverse events.
- Worked collaboratively with interdisciplinary team members.
- Assessed condition of post-operative patients on admission and ongoing basis and developed and managed plan of care.
- Monitored performance improvement measures in department.
Assistant Director - Registered Nurse
West Alabama Women's Center
05.2012 - 02.2015
- Led medical staff by participating in hiring, developing, educating, and mentoring staff in licensed and ancillary staffing positions.
- Participated in policy and protocol development for center and ensured staff education and adherence to current policies.
- Monitored performance through quality assurance initiatives.
- Coordinated resources through inventory and supply management.
- Maintained accounts, billing, and insurance claims.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
LPN
West Alabama Women's Center
01.2011 - 01.2012
LPN
Forest Manor Nursing Home and Rehab
01.2010 - 01.2011
Education
Master of Science - Clinical Nurse Leader
The University of Alabama
Tuscaloosa, AL08.2019
Bachelor of Science - Nursing
The University of Alabama
Tuscaloosa, AL08.2018
Associate of Science - Nursing
Shelton State Community College
Tuscaloosa, AL05.2012
Practical Nursing Certificate - undefined
Shelton State Community College
Tuscaloosa, AL08.2010
Skills
- Multidisciplinary team collaboration
- Evidence-based practice implementation
- Policy and pathway development
- Motivational communication
- Athena EMR
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
Certification
Clinical Nurse Leader
Awards
Summa cum laude, DAISY Award Recipient
Timeline
Clinical Nurse Leader - Registered Nurse
Five Horizons Health Services
03.2020 - Current
Team Leader/Bariatric Program Coordinator
DCH Regional Medical Center
04.2018 - 03.2020
Charge Nurse
DCH Regional Medical Center
02.2015 - 04.2018
Assistant Director - Registered Nurse
West Alabama Women's Center
05.2012 - 02.2015
LPN
West Alabama Women's Center
01.2011 - 01.2012
LPN
Forest Manor Nursing Home and Rehab
01.2010 - 01.2011
Bachelor of Science - Nursing
The University of Alabama
Associate of Science - Nursing
Shelton State Community College
Practical Nursing Certificate - undefined
Shelton State Community College
Master of Science - Clinical Nurse Leader
The University of Alabama
Similar Profiles
AMBER GRAHAMAMBER GRAHAM
Administration Clerk at Health Services IncAdministration Clerk at Health Services Inc
Brianna Swiger, LSW, MSWBrianna Swiger, LSW, MSW
Outpatient Therapist at New Horizons Mental Health ServicesOutpatient Therapist at New Horizons Mental Health Services
Arvind ThakurArvind Thakur
Senior Relationship Manager at Right Horizons Financial Services Pvt Ltd.Senior Relationship Manager at Right Horizons Financial Services Pvt Ltd.
Andrew Segovia-SeuthprachackAndrew Segovia-Seuthprachack
Passenger Service Agent at Menzies AviationPassenger Service Agent at Menzies Aviation
Evelyna BordEvelyna Bord
Special Needs Nanny at Private ClientSpecial Needs Nanny at Private Client