Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Landsness

Exton,Pa

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Word and excel. Organized and dependable, successful at managing multiple priorities in a fast paced environment while keeping a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking with strong organizational skills eager to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

Penn Medicine
04.2023 - Current
  • Responsible for working in a very high volume, high paced environment working with other hospital services, medical staff and administration to ensure high quality of patient care
  • Answering phones and interaction with patients, staff and clinicians in timely and pleasant manner
  • Conducting comprehensive patient interviews of obtaining accurate information from patients such as social security number, address name and phone numbers
  • Verifying eligibly with insurance companies and obtaining authorizations and pre certifications and referrals when applicable
  • Assisting therapist with keeping desalted charts and wasting in scheduling .
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Provided exceptional customer service to patients, answering questions and addressing concerns

Para Professional

Downingtown Area School District
10.2022 - 04.2023
  • Responsible for helping assist Teacher’s with the SAILS program in DASD
  • Keeping daily notes and tracking assignments
  • Assisting with transfer of students to and from classes
  • Supporting students throughout their day with any tasks or assignments.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Took part in professional development workshops to boost skills.
  • Developed and implemented strategies to improve student engagement.

Home shopping Department Manager

Acme Markets
06.2022 - 10.2022
  • Responsible for shopping orders placed online by customers or corporate orders in a timely manner
  • Organizing and staging completed orders in the back room until customers pick up
  • Keeping track of and arranging any refunds or products that need to be replaced
  • Providing amazing customer service to each customer.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.

Floral Manager

Acme Markets
05.2021 - 06.2022
  • Helping customers with personalized orders, while giving great customer service
  • Inventory management, price changes, holiday displays
  • Responsible for ordering product
  • Tracking shrink, and creating plans to eliminate loss of profit.
  • Trained employees on customer order taking and basic floral arranging.
  • Decreased shrink by 65% through close monitoring of department.
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Inventoried plants and flower care supplies and ordered more.
  • Supervised employees in floral department.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.

HHB/Floral associate

Acme Markets
02.2021 - 05.2021
  • Providing great customer service and daily maintenance which includes inventory management, price changes and updates as well as merchandising inventory to increase sales
  • Increase in sales in Floral by 45% from the pervious year
  • Number one in the Mid-Atlantic for Mother’s Day Sales
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Health and Beauty Lead

Giant food stores LLC
01.2005 - 08.2020
  • Responsibilities included inventory management such as ordering, stocking and merchandising
  • Processing and organizing daily load
  • Communicate with vendors for displays and product promotions
  • Price changes and updates
  • Daily customer interaction, and assistance
  • Working hand in hand with our Asset protection team as well as store management to control theft and shrink throughout the deapartmepnt
  • Ran CAO pilot program
  • Completed Three show stores
  • Top 5 in sales in the District
  • Ran specialized programs for the district while working with Asses protection to assist in profit loss as well as theft.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked with loss prevention in monitoring shopper behavior.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Bishop Shanahan High School
Downingtown
06.2007

Skills

  • Patient Records Gathering
  • Insurance Verification
  • Benefits Explanations
  • HIPAA Compliance
  • Appointment Confirmation
  • Complex Problem-Solving
  • Process Implementation
  • Audit Conduction
  • Shoplifter Detention
  • Inventory Management
  • Data Tracking
  • Trend Analysis
  • Theft Reduction
  • Customer Support
  • Goal-Driven
  • Store Growth Planning
  • Inventory Demand Forecasting
  • Inventory Tracking and Management
  • Complaint Resolution
  • Guest Satisfaction
  • Customer Feedback

Timeline

Patient Service Representative

Penn Medicine
04.2023 - Current

Para Professional

Downingtown Area School District
10.2022 - 04.2023

Home shopping Department Manager

Acme Markets
06.2022 - 10.2022

Floral Manager

Acme Markets
05.2021 - 06.2022

HHB/Floral associate

Acme Markets
02.2021 - 05.2021

Health and Beauty Lead

Giant food stores LLC
01.2005 - 08.2020

High School Diploma -

Bishop Shanahan High School

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Rachel Landsness