Overview
Work History
Education
Skills
Timeline
Generic

Rachel Langehough

Minneapolis,MN

Overview

6
6
years of professional experience

Work History

Corporate Training Manager

TempWorks Software
09.2021 - Current
  • Manage and led a team of Corporate Trainers and Senior Corporate Trainers while also serving as training department head and played a key role in scaling and development of the training department.
  • Looked to as a trusted resource for addressing basic to highly advanced product knowledge questions and experience in training clients.
  • Created, implemented, and managed a company-wide training program for new hires, achieving a 28% improvement in staff performance and engagement.
  • Designed and formulated training procedures and resources, including manuals, articles, videos, and agenda for the department.
  • Evaluated training program effectiveness through assessments, feedback surveys, and performance metrics, implementing data-driven adjustments that led to a 35% improvement in training outcomes.
  • Effectively communicate complex business software processes, ensuring that learners grasped concepts with ease.
  • Serve as a software consultant for customers to help identify opportunities and solutions that the software can solve, as well as identifying training needs.
  • Consistently meet with other department heads to discuss business needs, opportunities, and software improvements.
  • Reduced new hire onboarding timeframe by 50% by identifying areas of improvement and creating and implementing new processes and procedures.
  • Leverage data and analytics to make informed decisions and drive business improvements.

Corporate Trainer

TempWorks Software
11.2019 - 09.2021
  • Acted as a product expert and demonstrated proficiency in understanding third-party integrations.
  • Facilitated high-quality training programs, both in-person and remotely, that were engaging, entertaining, and aligned with internal and customer expectations.
  • Demonstrated deep understanding of clients' businesses and processes to identify best practices and software solutions.
  • Monitored progress of client employees and provided feedback to management regarding additional training requirements and upsell opportunities.
  • Created and developed training processes and materials, such as manuals, articles, videos, and agendas, which were adopted by entire department as standard practices.
  • Maintained constant communication and collaboration with other internal company departments.
  • Coordinated training programs for new and existing customers, including individual and large group trainings, webinars, and in-person sessions.

Sales Engineer

Keyence
06.2019 - 11.2019
  • Successfully completed intensive eight-week training program at headquarters, focusing on technical skills (programming, software, and product knowledge) as well as sales techniques, achieving the top rank in the class.
  • Acted as the go-to subject matter expert for my product, demonstrating comprehensive knowledge and expertise.
  • Consistently exceeded weekly metrics for sales calls and sales meetings, consistently delivering exceptional results.
  • Managed key accounts, fostering strong relationships with active clients and identifying cross-selling opportunities for introducing additional products.
  • Developed and conducted engaging product training sessions for both prospective and existing clients, ensuring thorough understanding of features and benefits.
  • Created impactful product demonstrations and presentations, effectively showcasing value proposition to potential customers.
  • Provided technical troubleshooting and problem-solving solutions to clients, leveraging expertise in resolving issues and ensuring customer satisfaction.
  • Earned customer trust by showcasing cost reductions and operational improvements through extensive product and industry knowledge, establishing credibility and strengthening client relationships.

Staffing Manager / Account Manager

Randstad
01.2018 - 06.2019
  • Successfully managed high-volume sales and recruitment efforts for manufacturing and logistics professionals.
  • Exceeded all new client expectations, achieving 100% within the first five months of 2018 and surpassing expectations to 183% by the end of the year.
  • Significantly increased the number of employees working at client sites, growing from 60 to over 180 within the first nine months.
  • Created and implemented comprehensive orientation programs for new employees, covering job responsibilities, procedures, and policies.
  • Achieved exceptional financial performance, ending 2018 at 136% of the budget and ranking 16th out of 170 branches nationwide in the manufacturing and logistics sector.
  • Received recognition from the VP of Market Sales for exceeding sales budgets and recruitment metrics.
  • Played a key role in transforming the organizational culture to greatly improve retention rates through open communication, addressing employee concerns, encouraging diverse opinions, and promoting new strategies.
  • Developed company-wide personnel policies, standard operating procedures, and employee handbooks to ensure consistency and compliance.

Education

Bachelor of Arts - Economics

University of St. Thomas
Saint Paul, MN
2016

Skills

  • Great Organization & Prioritization
  • Leadership & Management
  • Self Starter
  • Course Materials Development
  • Strong Presentation & Facilitation Abilities
  • Critical Thinking
  • Training & Development
  • Customer Service-Oriented
  • Highly Motivated
  • Excellent Written & Spoken Communication

Timeline

Corporate Training Manager

TempWorks Software
09.2021 - Current

Corporate Trainer

TempWorks Software
11.2019 - 09.2021

Sales Engineer

Keyence
06.2019 - 11.2019

Staffing Manager / Account Manager

Randstad
01.2018 - 06.2019

Bachelor of Arts - Economics

University of St. Thomas

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Rachel Langehough