RACHEL LANWAY
Bothell,WA
Summary
Skilled team player with strong background in various retail environments/management capacity.
Overview
6
6
years of professional experience
Work History
Shift Manager/ Med. Consultant (Board Certified)
Uncle Ikes
Seattle, WA
02.2022 - 01.2025
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Facilitated team meetings to d
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Head Cashier (Management)
Sprouts
Lynnwood, WA
03.2021 - 02.2022
- Handled exchanges/returns and escalated customer complaints according to company policy
- Set up and broke down cash drawers daily, counted funds, identified total discrepancies, and resolved problems with cashiers
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Kept employee and customer areas clean, neat, and ready for challenges and used slow periods to tackle routine housekeeping needs
Supervisor (Front end)
Whole Foods
Lynnwood, WA
09.2018 - 03.2021
- Coached employees on cashier job functions and provided cross-training for other front-end positions
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items
- Controlled shrinkage by observing cashier operations and customer behaviors
- Verified cashier compliance with directives such as checking for identification to sell alcohol and tobacco products
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
- Examined merchandise to ensure correct price, display, and function
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing other services for customers
- Responded to customer requests and complaints and resolved issues to customer satisfaction
- Open and closed store and set up shop for each day's operation
- Recruited, trained, and supervised staff and evaluated performance
- Trained and mentored employees to boost individual and team performance
Education
Certificate Of Technical Studies - Medical Cannabis Consultation
Seattle Central Community College
Seattle, WA10.2023
Technical Certification - Medical Coding
Everett Community College
Everett, WA04.2016
Technical Certification - Medical Insurance/Billing/Coding
Everett Community College
Everett, WA03.2007
GED - undefined
Edmonds Community College
Edmonds, WA11.2006
Skills
- Multitasking
- Analytical thinking
- Precise written/verbal communication
- Serve customers
- Training
- Delegation
Timeline
Shift Manager/ Med. Consultant (Board Certified)
Uncle Ikes
02.2022 - 01.2025
Head Cashier (Management)
Sprouts
03.2021 - 02.2022
Supervisor (Front end)
Whole Foods
09.2018 - 03.2021
Technical Certification - Medical Coding
Everett Community College
Technical Certification - Medical Insurance/Billing/Coding
Everett Community College
GED - undefined
Edmonds Community College
Certificate Of Technical Studies - Medical Cannabis Consultation
Seattle Central Community College