Rachel Lary
Overland Park,KS
Summary
Accomplished Clinical Operations Manager with 6 years experience in management and 10+ years of experience in leadership positions, most recently overseeing thirteen medical clinics across the nation with 50+ employees. Innovative and adaptable leader possessing a comprehensive background in personnel management, strategic and operational planning, and systems implementation attained from employment at dynamic, fast-growing companies in diverse industries. Capable of balancing the momentum of growth, progress, and quality improvement while maintaining the interpersonal skills to inform, develop, and motivate employees.
Overview
17
17
years of professional experience
Work History
Clinical Operations Manager
Ortho Sport and Spine Physicians
2022.07 - Current
- Manage all clinical operations for an average of twelve clinics in nine states with 50+ employees
- Communicate and cooperate with C-suite, directors and providers to develop strategies to meet company objectives
- Establish and maintain effective communication channels between departments, promoting a collaborative work environment.
- Recruit, train, and mentor new employees, fostering their professional development within the organization.
- Promote high morale and staff retention through dynamic communication, prompt problem resolution, conflict resolution, proactive supervisory practices and facilitation of positive work environment.
- Conduct biannual performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Use creative problem solving skills to suggest process improvement initiatives that result in increased efficiency and improve patient care quality.
Clinic Manager
Optima Pain Clinic
2021.01 - 2022.07
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth
- Spearheaded and implemented new projects to expand scope of engagement
- Selected, configured and implemented electronic health record system and optimized usage among staff members by customizing technological features, and training providers and staff members to operate proficiently, maximizing system efficiencies.
- Carried out all steps of revenue cycle management and created and presented reports to owning provider
- Obtained authorizations for procedures and surgeries
Practice Manager
Epic Vision Eye Center
2020.07 - 2021.01
- Directed daily operations of optometry practice such as staffing schedules, inventory management, office upkeep
- Ensured an organized work environment conducive to efficiency and patient satisfaction.
- Oversaw appointment scheduling, patient records management, prescription ordering and dispensing, and billing functions.
- Facilitated communication between departments, staff members, and providers, encouraging a collaborative work environment that improved overall team performance.
- Prepared and presented reports in regular staff meetings to review weekly and monthly performance data to ensure continued progress and identify areas for improvement
Media Specialist
Kaufman Broadcast Services
2018.08 - 2020.03
- Coordinated broadcasting and production services, equipment, and crew staffing for news networks around the world, focusing on sports broadcasts and live shots
- Provided outstanding, professional, timely production services to clients such as ESPN, FOX Sports, NFL Network, CBS Sports, NBC Sports, CNN, MSNBC, BBC Washington, Al Jazeera, and CGTN
- Collaborated with various major sports networks to schedule crews, synchronize equipment rental and delivery, make travel arrangements, and deliver credentials to all personnel involved in production
- Managed multiple production crews totaling 30 personnel to staff the Kansas City Chiefs Playoffs home games and AFC Championship games on behalf of NFL Network, ESPN, CBS Sports, and Fox Sports
- Scheduled and conducted 490 live shots at multiple locations in 2019, generating over $300,000 in revenue
- Directly supervised over 140 live shots in 2019 with various personalities including politicians, celebrities, CEOs, journalists, and more
- Upgraded company’s organizational system and job files by standardizing nomenclatures, job types, filing structure, and other improvements that increased productivity and efficiency of job tracking
Broadcast Technician / Production Assistant
Freelance
2016.04 - 2018.08
- Acted as client services representative on behalf of production, post-production and broadcast companies, such as Yellow Fan Studios, DEG, Kaufman Broadcast Services, Evolution Audio, Cosmo Street, and more
- Coordinated and scheduled engineers, production teams, talent and other creatives for various jobs in and around the KC Metro area
- Performed various administrative tasks such as managing telephone calls, emails, schedules, sending/receiving/printing/distributing documents, scripts, contracts, etc.
- Ran errands; ordered, received, picked up and stocked office supplies, craft supplies, beverages, meals, snacks and any other needs of production and creative teams
- Created estimates and invoices and enter accounts receivable into database system
- Set up and maintained the studio, operated the camera and other very technical instruments to establish proper telecommunication lines with national and international television networks during live shots and tape feeds
Hydrotherapy /Wound Care Technician
University of Kansas Hospital
2013.01 - 2017.06
- Participated in all aspects of burn and wound care in the University of Kansas Hospital Burnett Burn Center, consisting of 8 ICU beds and 8 floor status beds; averaged 350 patients per year
- Enhanced patient recovery by providing comprehensive wound care treatments and following established protocols.
- Assisted physicians in complex wound care procedures, ensuring optimal patient outcomes.
- Proactively identified potential complications by closely monitoring patients' conditions throughout their course of treatment.
- Effectively communicated with patients regarding their progress, answering questions and addressing concerns as needed.
- Continuously updated knowledge on emerging trends in wound care technology, discussing new and unique procedures with burn surgeons and doctors
- Improved patient comfort by skillfully applying dressings and compression wraps to various types of wounds.
- Reduced the risk of infection through meticulous cleaning and debridement of wounds.
- Contributed to ongoing quality improvement initiatives, identifying areas for potential process enhancements and collaborating with the team to implement change.
- Mentored junior technicians in proper wound care techniques and protocols
- Participated as a sitting member of the Peer Review Committee for 5 years
- Standardized organization of medical supplies in patient and therapy rooms, significantly reducing waste and saving the hospital thousands in overhead costs
- Advocated for anesthesiologist partnership in patient pain management; resulted in increased intra-hospital collaboration, improving patient satisfaction, and enhancing patient safety
- Developed data-driven techniques to reduce infections, falls, bed sores, and other patient hazards in coordination with Infection Prevention and Control Unit and Quality Outcomes Team
Emergency Room Technician
Lee's Summit Medical Center
2012.01 - 2013.04
- Responded quickly, calmly, and according to emergency protocols, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved clinic efficiency by performing emergency room procedures such as venipuncture, wound dressing, splinting, catheterization, and more
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Prepared patients and rooms for procedures and orders including emergency surgeries, imaging, and transport to higher level care
- Communicated carefully, respectfully and efficiently with patients, family members, providers and other colleagues
Emergency Room Technician
Children's Mercy Hospital
2010.01 - 2012.01
- Assisted nurses and doctors in all aspects of pediatric emergency medicine for 39 rooms, including 6 trauma beds at the region’s only Level I pediatric trauma center
- Obtained, documented and communicated patient vital signs to make triage decisions, and coordinated patient handoff to other emergency staff
- Managed patient flow for 39 rooms by preparing and assigning patient rooms, maintaining acceptable patient-to-nurse ratio, and communicating needs to emergency staff
- Obtained blood, urine, wound, and other lab samples to perform point-of-care tests, responded to codes, and performed various other emergency tasks as needed to maximize patient care
- Communicated effectively and compassionately with patient parents, family members, visitors, emergency responders, and colleagues in the midst of stressful and emotional events
Patient Care Coordinator
Nebraska Heart Institute Heart Hospital
2007.08 - 2008.11
- Assisted patients with all activities of daily living such as eating, bathing, ambulating, grooming, and maintaining proper hygiene
- Assisted with the care of patients of all acuities, including general, post-op, and ICU statuses and long-term inpatients
- Admitted patients in emergency and non-emergency cases and obtained/processed necessary insurance/consent/HIPPA/POA documents
- Quickly followed emergency protocol for cardiac patients such as ordering and obtaining the correct labs, performing STAT EKGs, etc.
- Prepared patients for operations, exams and procedures, such as cardiac surgery, vascular surgery, heart catheterization, angioplasty, transesophogeal echocardiograms, etc.
- Assisted nurses with procedures and tasks, obtained vital signs on a regular basis, recognized and reported changes in physical/mental/emotional conditions
- Assisted nurses, cardiologists, respiratory therapists, and physical therapists with pre- and post-op care of patients
- Established good, trusting relationships with patients, families and co-workers
- Worked to ensure a safe, comfortable, respectful and caring environment for patients and visitors
- Communicated effectively with co-workers, patients and families
- Took advantage of the opportunity to shadow physicians and anesthesiologists during multiple procedures and surgeries
Education
No Degree - International Business
University of Nebraska - Lincoln
Lincoln, NEMedical Assistant -
Southeast Community College
Lincoln, NEHigh School Diploma -
Blue Valley West High School
Overland ParkSkills
- Clinical Operations Management
- Strategic Planning
- Critical Thinking and Creative Problem Solving
- Quality Improvement
- Revenue Cycle Management
- Inventory Management
- Staff Scheduling
- Payroll Administration
- Adaptability and Flexibility
- Communication and Interpersonal Skills
- Clinical Documentation
- Proficient in Windows OS / Mac OS, MS 365, Excel, GCP, Smartsheet, OneDrive, Slack, Zoom, EHR
Timeline
Clinical Operations Manager
Ortho Sport and Spine Physicians
2022.07 - Current
Clinic Manager
Optima Pain Clinic
2021.01 - 2022.07
Practice Manager
Epic Vision Eye Center
2020.07 - 2021.01
Media Specialist
Kaufman Broadcast Services
2018.08 - 2020.03
Broadcast Technician / Production Assistant
Freelance
2016.04 - 2018.08
Hydrotherapy /Wound Care Technician
University of Kansas Hospital
2013.01 - 2017.06
Emergency Room Technician
Lee's Summit Medical Center
2012.01 - 2013.04
Emergency Room Technician
Children's Mercy Hospital
2010.01 - 2012.01
Patient Care Coordinator
Nebraska Heart Institute Heart Hospital
2007.08 - 2008.11
No Degree - International Business
University of Nebraska - Lincoln
Medical Assistant -
Southeast Community College
High School Diploma -
Blue Valley West High School
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