Rachel Latham

• Managed a high‑value portfolio generating $22.36M and consistently outperforming growth targets

• Expanded client relationships across multiple branches, driving retention, upsells, new business, and overall revenue growth while maintaining customer service scores above company averages on a 1, 3, 6, and 12‑month analysis.

• Led a 56‑person team and used data‑driven insights to elevate service delivery, uncover growth opportunities, and improve performance

• Partnered with senior leadership to execute regional sales strategies, streamline processes, and strengthen market position.

• Recognized for talent development with 28 internal promotions and ranked 29/123 Area Rental Managers for performance.

• Managed three branches, including the largest in Kansas City, with 550 cars.
• Increased customer service scores by 20%, boosting satisfaction and loyalty.
• Led sales initiatives that positioned the branch as a regional top performer.
• Built strong relationships with corporate clients and replacement accounts.
• Mentored staff, resulting in multiple promotions and improved team capabilities.

• Supported two high‑volume branches, strengthening team performance, accountability, and overall service delivery.

• Achieved #1 branch ranking (out of 27) three times by driving strong sales execution and operational excellence.

• Ranked in the Top 2 Management Trainees in Kansas City (60 total) 9 out of 10 months.
• Demonstrated rapid growth and leadership potential.
• Excelled in upselling protection products and delivering top-tier customer service