Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Lazo

Rachel Lazo

CSR
Bay City,TX

Summary

Authorized to work in the US for any employer To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

MCI
01.2021 - 09.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Xtend Healthcare
09.2020 - 05.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma - undefined

Bay City High School

Skills

  • Conflict Resolution
  • Active Listening
  • Call Volume and Quality
  • Problem-Solving Ability
  • Time Management

Timeline

Customer Service Representative

MCI
01.2021 - 09.2021

Customer Service Representative

Xtend Healthcare
09.2020 - 05.2021

High School Diploma - undefined

Bay City High School

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Rachel LazoCSR