Rachel L. Capron
Fairlawn
Summary
Highly proficient Senior Customer Service Representative with more than 10 years experience in customer service and order management. Ability to multi-task and execute teamwork internally, while practicing calm and effective communication achieves customer excellence and organizational success.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
Avient Corporation
11.2021 - Current
- Manage multiple tier one customer accounts, with responsibilities including order entry into SAP, shipment tracking, accounting tasks, etc
- Monitor open order and raw material reports, expediting when needed and ensuring to communicate delays to customers
- Work with supply planning, scheduling and production to expedite or revise requested ship dates
- Collaborate with sellers and product development on customer pricing
Senior Account Specialist
Foundation Wellness / Gridiron Capital LLC
04.2018 - 11.2021
- Enter purchase orders while enhancing customer rapport
- Manage high email and phone volume, run daily reports, meet and exceed KPI's
- Work with sales executives to grow accounts and assist with pricing, lead times, etc
- Process end of day invoicing, providing profitability margins to executive board
Senior Customer Service Representative
The JM Smucker Company
02.2016 - 11.2017
- Manage order workbench on a daily basis, focusing on product volume, on-time delivery, pricing, etc
- Work directly with tier one customers on a wide range of inquiries, guaranteeing their expectations are met
- Manage invoice deductions, on-accounts and credit memo's, as well as generate month-end reports to monitor balances ensuring to meet month-end goals
- Work with multiple other departments, covering all aspects of supply chain operations
Customer Service Representative
The JM Smucker Company
03.2015 - 02.2016
- Manage an order workbench on a daily basis, focusing on volume of the product, ensuring orders meet OTD, receive proper pricing, etc
- Work directly with customers and product inquiries
Staffing Manager
Robert Half International
10.2014 - 03.2015
- Recruit, interview and mentor qualified candidates to fulfill and succeed in a variety of professionally based positions
- Develop and strengthen client relationships by providing exceptional talent
Customer Service Representative (Temporary)
The Timken Company
09.2013 - 08.2014
- Manage the supply chain, logistics and financial aspects of 35 accounts
- Display superior customer service, configure quotes, update customer profiles
- Assist outside sales engineers in an effort to strengthen existing and potentially new business
Client Manager/Inside Sales
Panther Expedited Services
01.2013 - 09.2013
- Enhance existing clientele and expand new business opportunities through tactical networking
- Configure quotes for domestic and international shipments (land, air, and ocean)
- Work with outside sales representatives to establish and provide premium services
Internship
Global Technical Recruiters
05.2012 - 08.2012
- Analyze resumes and conduct interviews using a variety of online sources
Internship
Northwestern Mutual Financial Network
06.2011 - 08.2011
- Provide existing or new clients with knowledge on retirement funds and financial security
Education
Bachelor of Arts - Business And Organizational Communication
The University of Akron
Akron, OhioSkills
- Extensive SAP experience
- Microsoft Office
- Customer excellence
- Supply chain
- Analyzing
- Multi-tasking
- Shipping and logistics
- Teamwork and collaboration
Accomplishments
Completion of Lean Six Sigma, White Belt Training Program provided by Avient Corporation, May 2024
Recipient of "You Rock" Award for Customer Excellence provided by Avient Corporation, October 2024
Awarded "Certification of Recognition for Teamwork" provided by Foundation Wellness, April 2021
Graduate of “Applying Sales Essentials” provided by ABF, Inc.
Sales Competition Finalist, presented by Dr. Orr and The University of Akron College of Business
Timeline
Senior Customer Service Representative
Avient Corporation
11.2021 - Current
Senior Account Specialist
Foundation Wellness / Gridiron Capital LLC
04.2018 - 11.2021
Senior Customer Service Representative
The JM Smucker Company
02.2016 - 11.2017
Customer Service Representative
The JM Smucker Company
03.2015 - 02.2016
Staffing Manager
Robert Half International
10.2014 - 03.2015
Customer Service Representative (Temporary)
The Timken Company
09.2013 - 08.2014
Client Manager/Inside Sales
Panther Expedited Services
01.2013 - 09.2013
Internship
Global Technical Recruiters
05.2012 - 08.2012
Internship
Northwestern Mutual Financial Network
06.2011 - 08.2011
Bachelor of Arts - Business And Organizational Communication
The University of Akron
Similar Profiles
Drew ComptonDrew Compton
Design & Process Engineer at Avient CorporationDesign & Process Engineer at Avient Corporation
Nirmit SatankarNirmit Satankar
Warehouse Associate at Avient CorporationWarehouse Associate at Avient Corporation
Eduardo Godinez AmbrisEduardo Godinez Ambris
Plastic Machine Operator at AVIENT CORPORATIONPlastic Machine Operator at AVIENT CORPORATION