Rachel L. Cole
Hokah,MN
Overview
17
17
years of professional experience
Work History
Work Study Front Desk Assistant
Minnesota State College Southeast
01.2023 - 01.2025
- Coordinated new student information packets, ensuring all required documentation was received.
- Assisted with school tours of prospective students with the proper faculty and staff.
- Provided timely and accurate information for students and staff.
- Processed and maintained confidential student records and information.
Certified Nursing Assistant (CNA – Activities)
Gundersen Health System
01.2024 - 01.2025
- Maintained accurate and confidential records in compliance with regulatory and organizational standards.
- Documented observations and prepared reports to support care planning and team decision-making.
- Communicated effectively with interdisciplinary teams to ensure alignment on resident needs and services.
- Assisted with onboarding and training of new staff on procedures and documentation requirements.
Certified Nursing Assistant
Benedictine Senior Living
01.2021 - 01.2024
- Managed documentation for 30+ residents, ensuring accuracy, timeliness, and regulatory compliance.
- Coordinated with staff to align care delivery with established plans and organizational policies.
- Applied strong written and verbal communication skills to document and resolve concerns.
Asset Protection Associate
Walmart
01.2019 - 01.2021
- Conducted internal investigations related to employee misconduct and policy violations.
- Documented incidents and prepared detailed reports for leadership review.
- Communicated findings and policy guidance clearly to employees and management.
Sales Associate
Kwik Trip
07.2014 - 04.2019
- Delivered front - line customer service in a high-volume environment, communicating policies and resolving issues in a professional and timely manner.
- Followed company policies for transactions and operations.
- Built relationships with customers and team members.
- Managed multiple priorities in a fast-paced environment.
Personnel Specialist (3F0X1)
United States Air Force
01.2008 - 01.2013
- Interpreted and applied HR policies, directives, and regulatory guidance to advise personnel and leadership on benefits, entitlements, and career actions.
- Prepared reports and official documentation to support leadership decision-making and personnel actions.
- Provided direct HR support to a diverse population, communicating complex information clearly both verbally and in writing.
- Administered personnel programs and processes, including promotions, reassignments, and separations, ensuring compliance with federal regulations and organizational policies.
Timeline
Certified Nursing Assistant (CNA – Activities)
Gundersen Health System
01.2024 - 01.2025
Work Study Front Desk Assistant
Minnesota State College Southeast
01.2023 - 01.2025
Certified Nursing Assistant
Benedictine Senior Living
01.2021 - 01.2024
Asset Protection Associate
Walmart
01.2019 - 01.2021
Sales Associate
Kwik Trip
07.2014 - 04.2019
Personnel Specialist (3F0X1)
United States Air Force
01.2008 - 01.2013