Rachel L. Dickerson
Lakeside,CA
Summary
Dynamic and detail-oriented professional with extensive experience in executive support, project management, and operational efficiency. Proven track record of managing complex calendars and coordinating high-level meetings for senior leadership, while adeptly handling budgeting and cost management to drive organizational success. Skilled in training and development, with a strong commitment to enhancing team capabilities through effective onboarding and ongoing education. Excellent communicator with a focus on customer satisfaction, capable of navigating conflicts and fostering collaboration across diverse teams. Recognized for critical thinking and adaptability, successfully leading large-scale projects that optimize resources and generate cost savings. Proficient in data analysis and documentation, ensuring accuracy and compliance in all processes. Dedicated to continuous improvement and strategic planning, with a passion for creating streamlined workflows that elevate organizational performance.
Overview
9
9
years of professional experience
Work History
Administrative Specialist III
Kaiser Permanente
01.2019 - Current
- Managed the complex calendars of senior executives, including the Vice President and Executive Director, ensuring precise scheduling and prioritization of critical meetings with executive leadership.
- Coordinated travel arrangements, optimizing logistics for efficiency and cost-effectiveness.
- Prepared and submitted timely expense reports, ensuring compliance with budgetary guidelines and organizational policies.
- Oversaw timekeeping for a team of 30+ individuals, ensuring accuracy and making adjustments as necessary to maintain compliance.
- Created and maintained essential departmental documentation, including organizational charts, contact lists, and an open position tracker.
- Developed comprehensive communications and reports for senior leadership, enhancing clarity and decision-making processes.
- Collaborated with cross-functional teams and vendors to streamline operations and enhance service delivery.
- Facilitated end-to-end planning of departmental onsite meetings, ensuring all logistical details were managed effectively.
- Produced complex meeting materials, including PowerPoint presentations, Excel spreadsheets, and Word documents, tailored to executive needs.
- Managed the full onboarding process for new hires and transfers, ensuring a smooth transition into the organization.
- Successfully led the implementation of a preboarding project in 2023-2024, developing new job aids and fostering collaboration among IT, managers, and administrative staff.
- Currently spearheading a large-scale project to map the employee lifecycle, identifying distinct phases and streamlining logistical tasks to enhance resource utilization and generate cost savings.
- Developed and lead a core team responsible for data gathering and material preparation, facilitating communication flow and ensuring effective implementation of new processes.
- Strategically designed communication and training plans to support the seamless rollout of project procedures.
- Engaged closely with leadership, stakeholders, and managers to solicit feedback and provide transparent updates on project progress.
Senior Support Administrator
Indyme Solutions
04.2018 - 01.2019
- Support personnel interact with various levels of internal departments, customers, resellers and partners
- Customer care billing/invoicing of orders return merchandise authorizations, phone support, and field labor
- Works closely with project coordinators and customer care team to prepare accurate quotations for existing customers
- Worked closely with customers to facilitate the information flow necessary to provide timely shipment of product/service orders to customers
- Coordinate and implement plans to meet customer’s deliverables
- Proficiently and accurately utilize several internal software tools and templates
- Double data entry skills to ensure timely and accurate flow of informatics
- Monitored customer agreements as necessary to ensure appropriate billing of various services
- Coordinate and participate in various internal/external conferences
- Pulled daily, weekly and monthly billing and administrative reports for management using excel and additional data bases
- Monitored company’s products while in customers store
Lead Key Holder
Cotton On
05.2017 - 05.2018
Key Holder
Cotton On
06.2016 - 05.2017
Sales Associate
Cotton On
01.2016 - 06.2016
Seasonal Sales Associate
Cotton On
11.2015 - 01.2016
- Managed opening and closing procedures
- Comprehensive background leading all aspects of operations (visual merchandising, sales, customer service, inventory)
- Maintain hourly/daily sales compared to budget
- Motivated sales employees daily to improve store moral and individual performance
- Improve sales through upselling products bases on customer needs
- Assisted with recruitment and training of staff
- Updates sales floor weekly according to company’s directions
- Answered customer inquiries over the phone and in person
- Reconciled cash drawers
Education
No Degree -
Grossmont Community College
El Cajon, CASkills
- Budgeting and Cost Management
- Customer Focus
- Risk Management
- Effective Communication
- Time Management
- Adaptability
- Critical Thinking
- Conflict Resolution
Timeline
Administrative Specialist III
Kaiser Permanente
01.2019 - Current
Senior Support Administrator
Indyme Solutions
04.2018 - 01.2019
Lead Key Holder
Cotton On
05.2017 - 05.2018
Key Holder
Cotton On
06.2016 - 05.2017
Sales Associate
Cotton On
01.2016 - 06.2016
Seasonal Sales Associate
Cotton On
11.2015 - 01.2016
No Degree -
Grossmont Community College
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