Rachel Leake
Orlando,FL
Summary
Data entry specialist with a focus on customer service, accuracy, and confidentiality. Has worked in medical, property tax, shipping and public works fields over the past 10 years.
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
10
10
years of professional experience
Work History
ASSOCIATE CLINICAL OPERATIONS COORDINATOR I
Optum
10.2021 - 04.2024
- Expedited the processing of 1000+ appeals daily by implementing a streamlined workflow, maintaining a 95% productivity rating and reducing average processing time by 15 minutes per appeal
- Trained new hires on processes and procedures within half the time of other trainers while maintaining productivity rating
- Learned new processes and procedures within hours whereas other employees would take days
On-Call Office Clerk
Brunner Printing
01.2014 - 01.2024
- Assisted with answering calls, entering invoices into Quickbooks, and minor troubleshooting as needed
SCANNING TECHNICIAN
Robert Half-FedEx
10.2019 - 09.2020
- Company Overview: FedEx World Trade Center
- Scanned 100+ documents into FedEx’s database DAILY
- 12000 kph/99% accuracy data entry for new hire paperwork
- Maintained mail delivery throughout complex during Covid-19 initial outbreak
- FedEx World Trade Center
TAX LINE SETUP PROCESSOR
Key Skilled Personnel - Lereta LLC
03.2019 - 08.2019
- Hand coded 300+ automated payments for newly purchased residential properties daily
- 12000 kph/99% accuracy data entry for property tax automated payments
- Supervised and trained new hires efficiently
DATA COMPILER
Riverside Personnel - MFI Recovery
08.2017 - 12.2017
- Compiled 5+ years of customer service data into a streamlined Excel dashboard to gauge metrics on councilors and services across all facilities
LIBRARY ASSISTANT I
First Regional Library
01.2015 - 01.2017
- Serviced 100+ patrons daily with customer service inquiries regarding materials and basic tech support for library system apps such as Hoopla
- Handled cash via register and con slot from fax/copier machine
- Performed maintenance on all public PCs and fax/copier machine weekly to maintain efficiency
- Researched materials for popularity so that the library made informed choices on new materials
- Indexed materials on shelf to gauge popularity and damage, helping weed out old/unwanted materials for new ones monthly
- Kept bulletin board clear of expired events including creating a weather report bulletin
- Created an easy-to-read system for those with failing vision to find the authors they enjoyed
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLSkills
- 70 WPM typing
- Data Entry
- HIPPA/NDAs
- Library Research
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Time management
- File management
- Independent worker
Timeline
ASSOCIATE CLINICAL OPERATIONS COORDINATOR I
Optum
10.2021 - 04.2024
SCANNING TECHNICIAN
Robert Half-FedEx
10.2019 - 09.2020
TAX LINE SETUP PROCESSOR
Key Skilled Personnel - Lereta LLC
03.2019 - 08.2019
DATA COMPILER
Riverside Personnel - MFI Recovery
08.2017 - 12.2017
LIBRARY ASSISTANT I
First Regional Library
01.2015 - 01.2017
On-Call Office Clerk
Brunner Printing
01.2014 - 01.2024
Associate of Arts - General Studies
Valencia College
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