Rachel Leal
San Angelo
Summary
Skilled in staff training and development, developed strong organizational and administrative skills in a high-volume, detail-oriented environment. Consistently demonstrated ability to effectively manage and process complex documentation, ensuring accuracy and compliance. Eager to transition into a new field to utilize transferable skills to their fullest potential. With 4 years of experience as a detailed Title Clerk, honed expertise in preparing and processing title documents for ownership transfers. Proficient in meticulously checking documents for completeness, preparing routine reports, and maintaining both electronic and paper records.
Overview
20
20
years of professional experience
Work History
Title Clerk
Copart Auto Auctions
05.2024 - Current
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Communicated with Insurance adjusters to resolve common title issues and documents needed to proceed.
- Contacted Texas Motor Vehicle Department and New Mexico MVD to determine status of pending titles.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
Restaurant Manager at ASU
Chartwells Compass Group for Einstein Bros Bagels
08.2023 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Title Clerk
Copart Auto Auctions
02.2020 - 02.2023
- Communicated with insurance agents to resolve common title issues.
- Received and processed paperwork for titles.
- Entered title and vehicle information into database.
- Contacted Texas Department of Motor Vehicles to determine status of pending titles.
- Kept up to date with state and federal regulations to prevent errors and fraud.
- Performed data entry and other administrative tasks to keep records and files organized, accurate and purged old files.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Cosmetology Instructor
Modern Beauty Academy
08.2012 - 02.2020
- Created detailed and comprehensive lesson plans based on Texas cosmetology curriculum.
- Developed, administered and graded tests and quizzes promptly to provide quick feedback.
- Established and enforced rules for behavior and procedures for maintaining order among class of 25 students.
- Recruited clients for students to get practical experience.
- Prepared students for Texas cosmetology exam with 95% success.
Manager
Whataburger Restaurants LLC
04.2005 - 01.2015
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Trained workers in every position, including food preparation, money handling and cleaning role.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff of 10 to 15, addressing issues promptly and providing constructive feedback.
Assistant Manager
Security Self Storage
03.2009 - 05.2011
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security cameras to protect employees, customers and property.
- Drafted and reviewed lease agreements to lay out terms and conditions of storage rental and renter rights.
- Arranged for cleaning and upkeep to keep property presentable for potential storage tenants.
- Handled insurance and liability issues by coordinating with insurance company.
- Handled maintenance and repair requests to keep property in good condition and maintain renter satisfaction.
- Collected rent and security deposits to provide timely payments to property owners.
- Arranged silent auctions while following Texas regulations.
- Handled all delinquencies according to company policy, sent all delinquent notifications by certified mail, followed private policy agreements and hold harmless contracts.
Education
Cosmetology Instructor -
Atlantic Beauty School
Carrollton, TX11.2012
Cosmetology
Aladdin Beauty College
San Angelo, TxHigh School Diploma -
Permian High School
Odessa, TxSkills
- Data entry
- Communication
- Teamwork
- Confidentiality
- Organizational skills
- Customer service
- Inventory management
- Training and development
Timeline
Title Clerk
Copart Auto Auctions
05.2024 - Current
Restaurant Manager at ASU
Chartwells Compass Group for Einstein Bros Bagels
08.2023 - 05.2024
Title Clerk
Copart Auto Auctions
02.2020 - 02.2023
Cosmetology Instructor
Modern Beauty Academy
08.2012 - 02.2020
Assistant Manager
Security Self Storage
03.2009 - 05.2011
Manager
Whataburger Restaurants LLC
04.2005 - 01.2015
Cosmetology Instructor -
Atlantic Beauty School
Cosmetology
Aladdin Beauty College
High School Diploma -
Permian High School
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