Accomplished Account Executive and Territory Business Manager at Michelin North America, adept at challenging the status quo and pioneering virtual selling strategies. Recognized for exceptional customer service and relationship building for both customers and partners. Honored with Michelin's Rookie of the Year award, Michelin One award, The People's Choice Award and Excellence in Leadership within 3 years. Focused on Fostering and nurturing impactful connections.
Successfully navigates the challenges of a new role within the organization, contributing to the establishment of a repeatable cadence for Virtual Account Executives and enhancing team efficiency in a dynamic landscape.
Collaborates closely with Professional end-user customers, Wholesale Accounts, Associate Dealers, and Dealers to deliver Michelin's value.
Continuously sought innovative approaches to improve virtual selling in an industry traditionally drives by face-to-face relationships. Challenged the status quo by adapting strategies to meet customers where they were, fostering stronger connections in a changing landscape.
On Road Truck out of Northern Indiana. Worked with 4 MCSN partners including Shrader Tire & Oil, Ziegler Tire, Meekhof Tire, Bauer Built, as well as the Best One network. I managed Zurcher's main- home office for Best One as well as K&M Tire- Zurcher's Wholesale department.
Learned the Tire Industry, operationally and logistically and acclimated quickly to be able to connect with my customers on purchasing decisions that helped them control costs and maximize their tire program. Worked very hard to cultivate trust and nurture a strong relationship.
Grew my On Road portfolio substantially, both in replacement tires and retreads and was honored with Michelin's Rookie of the Year award.
Managed a portfolio of Starbucks stores a delivered strong results. Was a Servant Leader to several Store Managers and balanced my Leadership approach to meet each Leader where they were in their Journey.
Focused on empowering my team to finding their strengths and utilizing each other to help one another drive success. Challenged the status quo to find ways to grow- whether that was personal growth, team growth, store growth, or sales growth.
District Manager of the quarter many times, and DM of the year in 2017.
Developed 20+ Store Managers, 6 District Managers, 1 Operational Coach and 2 Regional Directors.
Managed several Starbucks stores and hundreds of partners during this time. Managed 24 hr stores, high incident stores, High volume stores, rural stores, and Licensed stores.
Was utilized to help improve stores operationally and lead many teams.
Ran the fastest Drive Thru in the US and help develop the Steps to Excellence for that focus.
Developed countless partners by focusing on inspiring and nurturing the Human Spirit.
Was Store Manager of the Quarter several times and SM of the year in 2012.
Received the Spirit of Starbucks in 2011.
17 Bravo Awards
Coffee Master
Prioritizing and planning
Problem solving
Challenging the status quo
Customer service brilliance
Time management
Team and Relationship building
Effective communication
Negotiating skills
Works well with others
Powerpoint & Excel