RACHEL LEE
OCILLA,GA
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
12
12
years of professional experience
Work History
BRANCH MANAGER
Worldwide Flight Services
OCILLA, GA
04.2012 - Current
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Identified opportunities for process improvement initiatives within the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Participated in community events to promote brand awareness.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Managed staff scheduling, hiring and training processes.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Participated in training sessions designed to improve knowledge about various aspects of laboratory operations.
- Maintained working knowledge of current tax regulations and other applicable laws.
Education
High School Diploma -
IRWIN COUNTY HIGH SCHOOL
Ocilla, GA05-2005
Skills
- Sales professional
- Relationship building and management
- Decision-Making
- Loan Documentation
- Multi-tasking ability
- Team Player
- Dependable
- Business development expertise
- Branch Operations Management
- Relationship Building
- Account Review
- Customer Service
- Performance Reviews
- Employee Development
- Interviewing and Hiring
- Reliable
- Financial Services
Timeline
BRANCH MANAGER
Worldwide Flight Services
04.2012 - Current
High School Diploma -
IRWIN COUNTY HIGH SCHOOL
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