Rachel Leming
Long Beach,California
Summary
Dynamic administrative professional and leader with 8+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Administrative Aide
Los Angeles County Department of Public Health
01.2021 - Current
- Provided phone support for activities related to COVID-19 Vaccine Administration to the General Public
- Assisted with registering and scheduling individuals to receive the COVID-19 vaccine
- Assisted over 2 million Los Angeles County residents in COVID-19 resourcing throughout the pandemic
- Liaised business sector clients to appropriate public health departments (e.g
- Environmental Health, Business & Consumer Affairs)
- Tracked the completion of training, including entering training completion data into the learning management record systems and other Public Health data platforms
- Collaborate with community organizations and stakeholders to promote COVID-19 vaccination awareness and participation
- Provide virtual assistance for the development and implementation of COVID-19 vaccination campaigns and initiatives, including coordinating logistics, managing data, and tracking progress.
Virtual Administrator
Kristy Hinds Coaching/Launch it! LLC
07.2020 - Current
- Developed and implemented strategies to improve workflow efficiency and productivity for virtual administrative tasks
- Created and maintained a comprehensive digital filing system to ensure efficient organization and easy access to client documents and information
- Implemented strategies to improve email marketing campaigns and increase open and click-through rates by 30%
- Collaborated with cross-functional teams to develop and implement virtual training programs and workshops that met the specific needs of clients, resulting in 100% participant satisfaction and repeat business.
Accounts Receivable Assistant
See's Candies
11.2020 - 01.2021
- Reconciled payment shortages on orders and executed write-offs as directed by Billing Manager
- Operated Microsoft Suite including Excel and Outlook
- Maintained follow-up on declined credit card payments
- Transitioned CRM system into Salesforce
- Processed over 100 mail-in orders per day
- Issued over 2,000 fundraising rebate checks
- Assist in creating and maintaining secure and accurate customer billing records
- Assist in the development and implementation of new processes and procedures to improve accounts receivable efficiency and accuracy
- Communicate with customers regarding payment discrepancies and resolve any outstanding issues.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
Office Assistant
Western Office Interiors
01.2020 - 09.2020
- Provided general office support including answering phones, greeting visitors, distributing mail, coordinating meetings, scheduling maintenance, and ordering supplies
- Coordinated domestic corporate travel for project managers, ensuring appropriate arrangements and reducing travel cost by 20%
- Supported the Director, People & Culture with ad-hoc human resources projects, and CEO with administrative tasks as required
- Participated in the COVID-19 Task Force, actively communicating with state-specific officials and public health departments to ensure compliance with local orders
- Arranged and provided onboarding materials to new employees, ensuring a successful transition
- Reconciled monthly corporate credit card spending to allocated accounts.
Administrative, Media, & Finance Assistant
Light & Life Church
07.2016 - 01.2020
- Maintained accurate and organized financial records, including tracking donations and expenses, and financial reporting
- Managed the church's giving platforms, ensuring that donations were processed accurately and promptly
- Created and maintained a comprehensive database of the church members' contact information and donor records, including itemized donations, and designated fund categories
- Assisted in the implementation and management of a new church volunteer management system, streamlining the process of recruiting, scheduling, and tracking volunteers for various church events and programs
- Co-managed content for organization's social media (Facebook, Instagram)
- Managed competing priorities for organization's calendar and facility reservations
- Liaised new hire paperwork distribution and benefits updates.
Receptionist
Tom C. Pickard & Co.
07.2015 - 06.2016
- Managed past-due and cancelled clients' insurance bills and facilitated the reimplementation of cancelled insurance policies
- Utilized TAM (CRM) database for daily client activity
- Managed front desk activities, including answering phones, greeting and assisting visitors, providing information to clients, and maintaining office supply inventory
- Increased retention of client insurance policies by 25%
- Received consistent positive feedback and endorsements from clients
- Reduced spending on office supplies by 15%.
Education
Communications Studies B.A. -
Westmont College
Santa Barbara, CaliforniaSpanish Minor -
Westmont in Mexico
Querétaro, MexicoSkills
- Virtual Administration
- Communication
- Invoicing
- Google Workspace
- Squarespace
- Salesforce
- Quickbooks
- Social Media
- Calendar Management
- Writing
- Leadership Development
- Microsoft Office Suite
- Multitasking capabilities
- Report generation
Accomplishments
- Recognized in the Public Health sector for serving over 2 million Los Angeles County residents during the COVID-19 pandemic, receiving the Golden Eagle Award.
- Managed team of 24 volunteers for weekly auditing of cash and check intake.
Certification
- Google Coursera Project Management Training - In Process
Timeline
Virtual Administrative Aide
Los Angeles County Department of Public Health
01.2021 - Current
Accounts Receivable Assistant
See's Candies
11.2020 - 01.2021
Virtual Administrator
Kristy Hinds Coaching/Launch it! LLC
07.2020 - Current
Office Assistant
Western Office Interiors
01.2020 - 09.2020
Administrative, Media, & Finance Assistant
Light & Life Church
07.2016 - 01.2020
Receptionist
Tom C. Pickard & Co.
07.2015 - 06.2016
Communications Studies B.A. -
Westmont College
Spanish Minor -
Westmont in Mexico
- Google Coursera Project Management Training - In Process
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