Rachel Lemon
Myrtle Beach,SC
Summary
Dynamic professional with over 20 years of expertise in delivering exceptional customer service and resolving complex challenges in high-pressure environments. Possesses comprehensive experience in agile methodologies and team facilitation, with a proven ability to guide teams through agile practices while fostering collaboration and driving successful project outcomes. Recognized for strong leadership, effective communication, and adept problem-solving skills, all while maintaining meticulous attention to detail. Passionate about leveraging extensive experience to enhance operational efficiency and contribute to organizational success through continuous improvement and a commitment to cultivating positive customer experiences.
Overview
20
20
years of professional experience
Work History
Scrum Master
Levio Consulting
Myrtle Beach, SC
03.2026 - Current
- Guided cross-functional teams in Agile methodologies to improve project delivery.
- Implemented continuous improvement practices, increasing team efficiency and performance.
- Mentored Scrum teams on best practices, fostering a culture of accountability and ownership.
- Analyzed team metrics to identify areas for improvement and optimize processes.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Regional Admissions Representative
Maxwell Group
Charlotte, NC
09.2025 - 03.2026
- Evaluated patient referrals to ensure appropriate care pathways.
- Conducted thorough assessments of patient information, including personal details, medical history, and insurance coverage, to maintain compliance and enhance patient care.
- Collaborated with facilities to convey essential information effectively and maintain operational efficiency.
- Conducted thorough evaluations of insurance benefits to establish eligibility for clients.
Admissions Director
Brightwater
Myrtle Beach, SC
10.2024 - 09.2025
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the facility.
- Achieved smoother transitions for patients transferring between different levels of care within the facility through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
Scrum Master
Liberty Mutual
Myrtle Beach, SC
07.2019 - 12.2023
- Led multiple Scrum teams to successfully deliver complex projects on time and within budget.
- Managed cross-functional teams and fostered a culture of transparency, accountability, and continuous learning.
- Facilitated daily stand-up meetings, sprint planning, retrospective, and other Scrum ceremonies.
- Coached team members on Agile principles and practices to improve productivity and collaboration.
- Collaborated with product owners and stakeholders to define product vision and prioritize backlog items.
- Implemented continuous improvement initiatives to enhance team performance and efficiency.
- Resolved conflicts and impediments to ensure smooth and efficient project delivery.
- Utilized Agile tools and metrics to track progress, identify bottlenecks, and drive continuous improvement.
Release Manger
Liberty Mutual
Dover, NH
08.2012 - 07.2019
- Managed multiple software release cycles and coordinated cross-functional teams to ensure timely delivery.
- Developed and implemented release plans, schedules, and communication strategies to streamline the release process.
- Collaborated with product managers, developers, and QA teams to prioritize release activities and resolve issues proactively.
- Led post-release activities, including monitoring performance metrics, conducting post-mortems, and gathering feedback for continuous improvement.
Systems Administrator
Liberty Mutual
Dover, NH
08.2008 - 08.2012
- Consulted regularly with customers on project status, proposals and technical issues
- Prepared detailed reports concerning project specifications and activities
- Worked closely with other team members to plan, design and develop robust solutions in a timely manner
- Interfaced with business analysts, developers and technical support to support our environments
- Built and deployed developer code through Build Forge & worked as an L2 resource for issues
Project Coordinator
Liberty Mutual
Dover, NH
07.2006 - 08.2008
- Managed multiple projects simultaneously, ensuring deadlines were met and budgets were adhered to.
- Collaborated with cross-functional teams to plan and execute successful events and programs.
- Developed and maintained project documentation, including schedules, budgets, and scope changes.
Skills
- Facilitation skills
- Attention to detail
- Conflict resolution
- Continuous improvement
- Team collaboration
- Adaptability
- Problem-solving
- Strong communication skills
Timeline
Scrum Master
Levio Consulting
03.2026 - Current
Regional Admissions Representative
Maxwell Group
09.2025 - 03.2026
Admissions Director
Brightwater
10.2024 - 09.2025
Scrum Master
Liberty Mutual
07.2019 - 12.2023
Release Manger
Liberty Mutual
08.2012 - 07.2019
Systems Administrator
Liberty Mutual
08.2008 - 08.2012
Project Coordinator
Liberty Mutual
07.2006 - 08.2008